Pros

Friendly coworkers and great working environment

Cons

Sometimes work is a little too chill

Pros

1. Benefits 2. Culture (I know some might roll their eyes, but Houzz did well with having an uplifting and nurturing culture through their 'Healthy at Houzz' events) 3. **Very understanding company. Did not feel pressured to perform or else I risked losing my job** 4. Calls are easy and structured to be easy when starting as a CSR 1 5. Provides constant constructive feedback and ways to improve 6. Work hard and you will get praise for a good job 7. Experienced a layoff and they gave ample amount of notice to seek new employment 8. Great diversity and inclusion 9. Good work/life balance. They encourage not stressing about the job after you clock out.

Cons

1. Subpar UPPER management. Pats each others' backs more than employees. (Direct managers and leads were lovely to work with though) 2. When there is a "forecasted" recession or economic issue, they are very quick to let go of employees to keep their bottom line. They will outsource until they make a profit and then start rehiring. 3. **Not very understanding to employees when their bottom line is hurting. They will "read between the lines" tell you to quit when layoffs are happening. Every person for themselves mentality** 4. Upper management will make changes without consulting with CSR 1 5. Upper management will not take into consideration what CSR 1 has to say about procedures that do not work or need improvement including employee experience if it does not align with their thoughts (even though they have so many feedback forms to help improve procedures and/or employee experience) 6. Upper management will say one thing then either not do it or do the exact opposite 7. Pay could be a bit better for the amount of work that needs to be done on cases. A dollar to three dollars increase in pay would be sufficient