Humana - It is almost the only game in town | Glassdoor
There are newer employer reviews for Humana
There are newer employer reviews for Humana

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Helpful (6)

"It is almost the only game in town"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Applications Architect in Louisville, KY
Former Employee - Applications Architect in Louisville, KY
Doesn't Recommend
Positive Outlook
No opinion of CEO

I worked at Humana full-time (More than a year)

Pros

Overall, if you value 9-5, it's great for getting home predictably. The company is very concerned with keeping member data protected. Customer service from the customer service representatives is a fundamental "must have". You may not get the answer you want or like to hear, but you will be treated with respect, politeness, and a desire to resolve your problem or issue within the defines of your plan.

Salary is higher than average FOR THE AREA.
401k match is excellent.

Cons

1) Bureaucracy is rampant. Upper management wants front-line workers to be invisible. Do not make any waves and you will do okay. (Precisely okay)
2) Focus is on money and not quality of work. Shoddy work is "good enough" or okay.
3) Anything you say or type can and will be used against you.
4) Antiquated software tools used to run IT. Some of the tools are no longer supported by the developer, while others are about to join the living dead (software).
5) Cross team collaboration is minimal and invariably a pain point.
6) If something seems rational to expect, expectations will not be met.
7) Middle management spends vast amount of time protecting their job, not yours.
8) The Louisville area pays below the national average for IT positions even when adjusted for cost of living. Unless you are manager, director, or higher there is ZERO incentive or performance recognition pay. No bonuses. No stock. Nada.
9) Limited opportunities for promotion. There is little differentiation within a position to move from a junior xxx to a senior xxx since the junior, senior, or number do not exist. Promotion means change in responsibilities vs. acknowledgement of higher level of performance and competence.
10) Despite being a health insurance company, the offerings to the employees is arguably almost as bad as it can be while still having insurance. Hourly employees would have to "contribute" 1/2 of their take-home pay to have mediocre coverage for their whole family.
11) Anything that can be done to save a buck in the short-term is done. Something like requesting a "different" mouse requires 2 levels of manager approvals before the request can be submitted to purchasing.

Advice to Management

Dump the formality, get modern on IT, realize that software runs the business, provide people with the best tools to do their best work, and demonstrate that the employees are valued.

Other Employee Reviews for Humana

  1. "A very decent job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacy Technician in Cincinnati, OH
    Current Employee - Pharmacy Technician in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Humana full-time (Less than a year)

    Pros

    Regular hours, good people and supervisers. Good Pay

    Cons

    The "NO" returns policy. Hard to tell an old lady that she can't return her meds.

    Advice to Management

    Keep up the good work!


  2. Helpful (1)

    "Career Path Dead-End, Skills Under-Utilized"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT in Louisville, KY
    Current Employee - IT in Louisville, KY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Humana full-time

    Pros

    Some of the best technology talent I've had the opportunity to work with. Creative "outside the box" thinkers who could put Humana on the cutting edge of technology.

    Cons

    Knowledge of advanced and emerging technologies minimal at best at the decision-making level. Life could be a lot easier if those decision makers would act on the input of those who stay abreast of evolving technology.

    Advice to Management

    Listen to input from experts in the trenches. Many times the least expensive choice when making a purchase becomes exponentially more expensive over time; often surpassing the cost of purchasing products that actually meet the need.

There are newer employer reviews for Humana
There are newer employer reviews for Humana

See Most Recent

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