Humana - Big let down | Glassdoor
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There are newer employer reviews for Humana

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Helpful (4)

"Big let down"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Grievence and Appeals in Louisville, KY
Former Employee - Grievence and Appeals in Louisville, KY
Doesn't Recommend
Negative Outlook
Approves of CEO

I worked at Humana full-time (More than a year)

Pros

Decent pay starting out but over time it becomes restricted. Worked with some good management members directly. Work/Life balance was decent, benefits were okay. They have good intentions and processes, but not everyone follows them.

Cons

Biggest downside is if you are not in the "in crowd" or good friends with people in power positions it is very difficult to get a promotion. Promotions tend to be more about who you know rather than what you know. Saw many people promoted to positions that they were not qualified for (small things like using microsoft excel, knowing the processes, familiarity with the systems, etc). The communication between cross-functional teams is very poor, almost non-existent. Hard to do you work when changes are made and not shared with other areas affected by the change. Leadership can be spiteful, almost to the point of a witch hunt. Personally felt attacked on numerous occasions when bringing concerns to management and then being told that you are not a team player. No mentor programs or anything to help associates gain knowledge in other areas they may want to move to in their career. Moving freeze that is in place for 6 months at a time really kills morale.

Advice to Management

Improve communication between cross-functional teams. Medicare industry is volatile and policies are constantly changing. Changes need to be relayed immediately instead taking "we will take care of it the next day and figure it out then" method. Provide a mentor program or career coaching. Do away with the moving freeze.

Other Employee Reviews for Humana

  1. Helpful (5)

    "Stifling"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Tampa, FL
    Former Employee - Sales in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Humana full-time (More than 8 years)

    Pros

    The pay is better than average in the industry and the overall benefits of the company are also better than the industry standard. The company does have good people working in the rank and file positions.

    Cons

    It is a very stifling company. If you are not part the inside circle your chances of promotion or recognition will be nonexistent. It's a company that does not promote creative thinkers. Eventually, management forces out the inviduals that really could contribute to the organization.

    Advice to Management

    listen to your rank and file employees


  2. Helpful (2)

    "Job was not what I was told it would be. No apologies."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive in Roswell, GA
    Current Employee - Sales Executive in Roswell, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Humana full-time (Less than a year)

    Pros

    Company is committed to the communities it serves. Excellent 401k match. Competitive salary.

    Cons

    Humana is very clicky and leadership encourages back stabbing and infighting, especially in the small market sales. There is virtually no training or support for new hires. The sales space, the sales goals and the earnings opportunity (all 3) were NOT what was discussed in the interview process. The small market sales department is not an environment for seasoned, tenured professionals. The average associate has been in the workforce about 7 years. It is a very immature environment (throwing food across cubes, loud profanity spoken across cubes, offsite meetings with a lot of alcohol consumption, associates putting other associates on the silent treatment, gossiping, associates excluding others from lunch invites). This is not a traditional outside sales role - you are expected to be in the office 8 -5. It is not unusual for you to be questioned about your comings and goings. The leader literally hangs over your cube and asks you what you sold today - everyday. This was very punative to me as a sales professional with 20 + years of experience. Working mothers have to lie about where they are so they can go to a child's school event. Working from home is very frowned upon. Also, there was not one month that they got my commission check correct. There are a lot of internal meetings. (Def 9 am on Mondays and 8 am on Fridays). One week, I was in 12 scheduled meetings. As an outside sales professional, this kept me from being as productive as possible. In a nutshell, it is a lot of micromanagement, little worklife balance, antiquated IT and commission system, toxic, immature associates, no training, poor benefits and a leader that leads through intimidation and sarcasam.

    Advice to Management

    Humana is still run like it is 1995. Micromanagement, Lack of work/life balance and leaders that bully and intimidate. Those Disney Institute trainings need to be revisited.

There are newer employer reviews for Humana
There are newer employer reviews for Humana

See Most Recent

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