Humana - They talk the talk but can't walk the walk. | Glassdoor
There are newer employer reviews for Humana
There are newer employer reviews for Humana

See Most Recent

"They talk the talk but can't walk the walk."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Company Contact Lead in Cincinnati, OH
Current Employee - Company Contact Lead in Cincinnati, OH
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I have been working at Humana full-time (More than 5 years)

Pros

I was able to help people with their insurance issues. I did this by providing education and guidance. They are a large company and have a lot of opportunities once hired.

Cons

They are very shiny on the outside but not so sweet on the inside. They have a very cookie cutter image and don't respond well to those who do not fit into that mold. Advancement becomes difficult. The benefits are terrible considering they are an insurance company. Internal customer service is borderline rude and often not very helpful. As employees, we are expected to go above and beyond to offer the ultimate customer service experience but as the consumer that is far from what happens.

Advice to Management

Listen to your employees and start Walking the Talk.

Other Employee Reviews for Humana

  1. Helpful (6)

    "Provider Contract Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Provider Contracting Analyst in Chicago, IL
    Former Employee - Provider Contracting Analyst in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Humana full-time (More than 5 years)

    Pros

    some good coworkers -- the worker bees

    Cons

    Management sucks. They don't know their head from a hole in the ground. They overwork and under appreciate their employees. Also, they are frightened of people that know just as much of them. They are cowards.

    Advice to Management

    Kill yourself


  2. Helpful (3)

    "seriously, you should reconsider"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telesales Agent in San Antonio, TX
    Current Employee - Telesales Agent in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Humana full-time (More than a year)

    Pros

    coworkers are great, but that's pretty much it

    Cons

    Work life balance is horrible...you only have two 15 minute breaks and a thirty minute lunch...every single minute must be spent on the phone, otherwise. Even if you do well during the annual enrollment period, during ROY (rest of year) you will be miserable.

    Advice to Management

    Figure out better campaigns to put people on during ROY...and being on the phones will cause burn out and employee turnover...change it up.

There are newer employer reviews for Humana
There are newer employer reviews for Humana

See Most Recent

Work at Humana? Share Your Experiences

Humana
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or