Humana - Dual Eligible Outreach | Glassdoor
  1. Helpful (3)

    "Dual Eligible Outreach"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Outbound Representative in Doral, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Humana full-time for more than a year


    The company is fine, they offer alot of benefits and really care about employees well being. The Dual Eligible Outreach department is just disorganized and are all about numbers and not the associates.


    The insurance is horrible!!! God forbids you become hospitalized the bill that you're left with is ridiculous. The pay is not competitive at all, new comers are getting paid then senior associates which is not encouraging at all, there is no room for growth. Micro-managing is at an all time high. Unnecessary changes to metrics after bonus incentive implemented in order to not earn it. The level of disconnection between upper management, to associates is ridiculous. A very simple job has turned into a dreading nightmare. Its like you're in prison the minute you log in.

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    Advice to Management

    Stick with the principles that the company speaks about, happy employees equals satisfying members. Reward associates, not by sending a kudos email knowing that there really is not chance to move forward in the department.

  1. "Excellent Working experience with knowledgeable persons."

    Current Contractor - Senior QlikView/QlikSense Consultant 

    I have been working at Humana for less than a year


    Excellent work with the team mates


    Not showing up in time.

  2. "People and Company are Great"

    Current Employee - Agent in Grand Rapids, MI

    I have been working at Humana full-time for more than a year


    Flexibility and allow creativity


    Sudden changes, must be made to adapt

    Advice to Management

    Keep it up


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