Hurricane Electric - A entry-level position with a company of smart people. | Glassdoor
There are newer employer reviews for Hurricane Electric
There are newer employer reviews for Hurricane Electric

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Helpful (4)

"A entry-level position with a company of smart people."

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Administrative Assistant in Fremont, CA
Current Employee - Administrative Assistant in Fremont, CA
Recommends

Pros

Smart coworkers, fun people, free lunch on Fridays, pets can come in to work (with support engineers and network engineers), working with Internet backbone is relatively interesting, datacenters are awesome

Cons

Without hard technical skills, difficult to move ahead, no real corporate ladder to climb, some say medical compensation is low for those with families

Advice to Management

Thanks for being available all the time!

Other Employee Reviews for Hurricane Electric

  1. "Learn how the internet works"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Support Engineer
    Former Employee - Support Engineer

    Pros

    Decent benefits and compensation, and a few nice perks.

    Reimbursements for certification programs that fill the gaps in the training.

    Dedicated, paid study time and incentives for edification and learning projects.

    Staff are mostly genial and interesting people from diverse professional backgrounds.

    Cons

    The onboarding and training program is very sink-or-swim and covers just a fraction of what is necessary to perform work duties correctly and effectively. The full spectrum of internal systems/tools, the nuances of their use, and which to use in any given circumstance, are not covered in much if any depth, as are the great diversity of customer service cases one might have to handle, and the variety of tasks one might have to perform.

    Internal documentation is in many places poorly organized and leaves much to be desired. To overcome these shortcomings, the newcomer will invariably end up needing to ask many people a lot of questions. Sometimes, one simply must ask someone in-the-know on a given topic, and that someone could be off-shift when answers are needed. Small changes to policy and internal systems can happen without any documentation updates or announcements, and large portions of the support team will remain none the wiser.

    In addition to assisting colo datacenter and transit customers, one will likely have to assist customers of HE's legacy web farm. This can entail excruciatingly long phone calls troubleshooting problems with email clients.

    Job performance metrics are very one-dimensional, and so it is much harder to be recognized or rewarded for doing tasks well than it is for doing a lot of tasks.

    Given enough time, one will most likely be selected to work on the night/morning shift. These shifts are low-staff and have a high turnover rate, and people from day shift are continually moved over to them to fill the gaps.

    Work culture is predominantly jaded.

    Advice to Management

    In general, communication with and engagement of the support team could be improved.


  2. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Hurricane Electric part-time

    Pros

    It was a very fun environment with fun colleagues. I felt very little pressure to work constantly. The company also provided catered lunches on Fridays.

    Cons

    There was zero training that was relevant to my position. I applied as an administrative assistant, but I ended up being placed in a sales position. The training was comprised of teaching me how the technical aspects of colocation and servers worked (e.g., how to fix websites that were down).

    Advice to Management

    More position-relevant training is needed. You should not put everyone through training that was designed for the technical assistance positions. I understand the importance, but you cannot squeeze something that people have spent years learning into one week of training.


There are newer employer reviews for Hurricane Electric
There are newer employer reviews for Hurricane Electric

See Most Recent

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