IBM - above avg rate for deskside support | Glassdoor
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Helpful (1)

"above avg rate for deskside support"

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  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Desktop Support in Irving, TX
Current Employee - Desktop Support in Irving, TX
Recommends
Approves of CEO

Pros

This is for what we call Supplementals

12month contract with 6 month extension....read the CON first

Now, once you've proven yourself that you can keep scheds, have good feedback from the "lead" on whatever project and also have a few jobs involving subbing for a Deskside person going to vaca, they will ask you if you want a steady 40hr position and be a perm deskside. that's what im doing now, ive completed the initial 12 months, gave me a 6month ext, the client i work for doing support gave back positive feedback and im doing a 3yr supplemental contract now. once you get 3yrs, which is a bit rare for most Supplementals, you'll get the full benefits package with 401k and health. my manager is pretty easy going, 98% hands off, lets me work and just emails me a few times a month. so i do like the job...though now...a few yrs of doing deskside support...of course im aiming to go higher including the pay rate...ill take advantage of the free microsoft cert training theyve got and will ask to be a regular IBMer

Cons

i thought i was going to start doing deskside support right away but nope, you start off doing ad-hoc stuff. installing POS for clients, doing servers, networks (add/move/change). many late nights and early mornings. hours were sort of up and down, one week id be doing 45-50hrs, another 4-8 initially. my very first job was offsite to work with a group of ppl ive never met and install POS. lol i had no exp with POS, but i was good with comp hardware so its was pretty easy, but i felt like being thrown straight to the fire, all good it was my highest paying job as a 18yr old

Advice to Management

You guys aren't bad, i like my manager, everything's gravy, im in my young 20s earning double, triple on what my friends make.

Other Employee Reviews for IBM

  1. "Very Satified"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chicago, IL
    Former Employee - Customer Service Representative in Chicago, IL
    Recommends
    Disapproves of CEO

    Pros

    Great benefits, decent pay, good managment, good working conditions, advancement opportunities, training provided, fair treatment for employees, cutting edge technology

    Cons

    They need to stop off shoring work to other counties. The company is too involved to meeting the stock holders profits.


  2. Helpful (2)

    "Leading jobs outsourcing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Systems Analyst in Atlanta, GA
    Current Employee - Business Systems Analyst in Atlanta, GA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    A wealth of opportunity to learn new technologies. Able to telecommute, good benefits

    Cons

    Not a company to join if you are looking for a long term career in the US.

    Advice to Management

    American employees are more hard working, loyal, intelligent than most of the countries that you are outsourcing our jobs to.

There are newer employer reviews for IBM
There are newer employer reviews for IBM

See Most Recent

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