IBM - Heavy workload, but many opportunities | Glassdoor
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There are newer employer reviews for IBM

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"Heavy workload, but many opportunities"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - GTS Midrange Engineer in Damastown (Ireland)
Former Employee - GTS Midrange Engineer in Damastown (Ireland)
Recommends
Approves of CEO

Pros

Many opportunities with a variety of customers.
A lot of freedom to innovate and develop better ways of doing things.
Huge opportunities to learn and develop abilities.
A lot of independence given to staff.

Cons

Clients are overpromised resources and services that haven't been developed. More coordination because sales and technical services would easily resolve this.
Staff not protected from verbal aggression and abuse from customers.
Not enough listening to lower level staff with direct customer facing roles.
Failure to manage workloads resulting in hugely unrealistic workloads.

Advice to Management

Coordinate relationships between management and operational staff more effectively.
Stop selling services you cannot deliver, or at least delay implementation until capabilities are developed.
Don't pick up bad customers on the promise of future business - it is already resulting in collosal losses.
Listen to your staff - don't just take the clients word for it.
Stop promising resources to clients that don't exist.

Other Employee Reviews for IBM

  1. Helpful (7)

    "An almost daily question of how much worse could it get"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst
    Current Employee - Analyst
    Doesn't Recommend
    Disapproves of CEO

    Pros

    IBM is a giant company with some great people and the potential to gain invaluable experience if you know where to look.

    It is, from what I've seen, genuinely trying to promote cultural and gender diversity as well as flexible work options for employees where appropriate, although it can be easily contradicted by individual managers.

    At a senior management (executive) level, I do understand they believe the hype of flexible work options and development options for employees, plus business growth and doing 'whatever it takes' for the client. Somewhere in the company, people are genuinely concious of the eroding morale and skills but the efforts put in place to combat this are cursory at best, and countered by the extreme cost saving and outsourcing measures that have graduated from 'exceptional quarter end activities' to standard fare.

    Cons

    Literally no incentives left for doing a good job (awards, promotions, or even a 'thankyou') other than if you don't outperform your peers, you be more likely to be let go sooner.

    Employee ratings, succession planning and career paths are a total farse. Sorry to anyone at a senior level with 'good intentions' but its simply not happening on the front line.

    Irrespective of the individual, it feels impossible to get work done, because any investment (infrastructure, travel, or additional employees) would be considered contrary to the enterprise cost cutting or outsourcing edict, regardless of how strong the business case is.

    Advice to Management

    Have a serious think about the long term ramifications of your actions. I have no doubt on the financial success of IBM, particularly over the past 5 years. But there is a direct and unmistakable counter effect of that growth on employee morale and skills which is going to prove extremely costly.

    Don't pretend that strategies of putting most non management, non customer facing roles into low cost countries, that keep the IBM engine running, is anything but a cost cost saving excercise when the appropriate skills, experience, or culture for the role is not even a secondary consideration.

    Its all very well to prioritise the shareholders, but the current path puts even the shareholders of tomorrow at risk.


  2. "Can be good"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Burnaby, BC (Canada)
    Current Employee - Project Manager in Burnaby, BC (Canada)

    Pros

    work is challenging, people are nice to work with, many groups to interact with, salary is good, training can be good at times,

    Cons

    can be long hours, not much in the way of recognition, no seasonal parties, focus on process sometimes too much


There are newer employer reviews for IBM
There are newer employer reviews for IBM

See Most Recent

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