IBM - Use only as a stepping stone, the rest of your life is calling. | Glassdoor
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"Use only as a stepping stone, the rest of your life is calling."

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  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Helpdesk Analyst in Vancouver, BC (Canada)
Former Employee - Helpdesk Analyst in Vancouver, BC (Canada)
Doesn't Recommend
No opinion of CEO

Pros

Looks great on a resume, meet quality people.

Cons

Outsourcing and high turnover rate has crippled helpdesk support. Where you were previously expected to support one customer and give excellence in support you are now expected to support multiple customers during your shift. The amount of data you are supposed to assimilate and discard on a daily basis would seriously astonish the individual customers. The customer service level is seriously affected and since there is such a high turnover on all levels of support the knowledge that is desperately needed to perform your job effectively is in a constant state of flux.

Advice to Management

Stop immediately the practise of parachuting new managers into troubled accounts on a 6 month rotating basis. This has a trickle down effect that damages working relationships and does not resolve the underlying problems.

Hire managers that have an established track record of people skills. As employees we bend over backwards for the managers that treat us as adults and respect our contributions to the bottom line.

Institute an email free day. The amount of crap that bogs down our in boxes is insanity.

Science and research have proven that multi-tasking does not get you farther ahead in the long run, stop rewarding multi-tasking kings and queens who have mastered the art of "Looking busy 101"

Other Employee Reviews for IBM

  1. "Not bad so far but lets see!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Generation Representative in Toronto, ON (Canada)
    Current Employee - Lead Generation Representative in Toronto, ON (Canada)
    Approves of CEO

    Pros

    Big Name in the industry. Excellent place to learn. Excellent colleagues. Helpful at the job

    Cons

    Bad salary, growth potential in the company is very low. Everybody seems to be judgemental. There is a lot of unsaid politics. baaahh baaah baahh baahh baahh. i am finding it hard to find the downsides yet as I have not been here for a long time but from the people - i am finding out that they pay you peanuts and dont really care much about your future. Lot of people quit the company before 2 years. I guess i've now completed my 100 words, lol

    Advice to Management

    Please promote people based on their talent and skill and not because of your personal likings or relationships


  2. "I am happy"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant in Sydney (Australia)
    Current Employee - Senior Consultant in Sydney (Australia)
    Recommends
    Approves of CEO

    Pros

    Ability to work from anywhere you choose

    Cons

    there is no downside in my job

    Advice to Management

    spread the load, don't be so US centric.

There are newer employer reviews for IBM
There are newer employer reviews for IBM

See Most Recent

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