IBM - Use only as a stepping stone, the rest of your life is calling. | Glassdoor
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"Use only as a stepping stone, the rest of your life is calling."

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Helpdesk Analyst in Vancouver, BC (Canada)
Former Employee - Helpdesk Analyst in Vancouver, BC (Canada)
Doesn't Recommend
No opinion of CEO

Pros

Looks great on a resume, meet quality people.

Cons

Outsourcing and high turnover rate has crippled helpdesk support. Where you were previously expected to support one customer and give excellence in support you are now expected to support multiple customers during your shift. The amount of data you are supposed to assimilate and discard on a daily basis would seriously astonish the individual customers. The customer service level is seriously affected and since there is such a high turnover on all levels of support the knowledge that is desperately needed to perform your job effectively is in a constant state of flux.

Advice to Management

Stop immediately the practise of parachuting new managers into troubled accounts on a 6 month rotating basis. This has a trickle down effect that damages working relationships and does not resolve the underlying problems.

Hire managers that have an established track record of people skills. As employees we bend over backwards for the managers that treat us as adults and respect our contributions to the bottom line.

Institute an email free day. The amount of crap that bogs down our in boxes is insanity.

Science and research have proven that multi-tasking does not get you farther ahead in the long run, stop rewarding multi-tasking kings and queens who have mastered the art of "Looking busy 101"

Other Employee Reviews for IBM

  1. "IBM: Slipping behind the rest"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst (Placement) in Portsmouth, South East England, England (UK)
    Current Employee - Business Analyst (Placement) in Portsmouth, South East England, England (UK)
    Doesn't Recommend
    No opinion of CEO

    Pros

    A monumental infrastructure with an incredibly powerful intranet, if you can find what you are looking for! A respected name on your CV. Your peers are very commited.

    Cons

    A culture obsessed with cutting costs, trying to compete with the 'big names' through cutting corners rather than fueling innovation. The needs for executives to constantly drill home this ethos is very apparent. Much of your work time is taken up through needless administration.

    Advice to Management

    Take a leaf out of the current IT industry handbook and lead through innovation - give your workforce the opportunity to be bound by something other than blue dollars (£££).


  2. "Opportunities abound at start, but soon narrow."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Portsmouth, South East England, England (UK)
    Current Employee - Project Manager in Portsmouth, South East England, England (UK)
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great for software engineers and those with technical expertise. IBM offer a wide variety of platforms on which to work. Might be a great start for those looking to move on to other software companies.

    Cons

    You always here about some great new technology IBM is working on in the mainstream media. However, the chance to get involved in such technologies is very difficult. The organisation is overly bureaucratic with obvious conflict between different parts of the business, stifling the ability to produce some great work. Externally, IBM appear a very modern organisation in which to work. However, once inside, it's clear that IBM is very outdated in it's processes and over-zealous bureaucracy.

    Advice to Management

    Get rid of the bureaucracy and streamline the business. Too much conflict between business areas.


There are newer employer reviews for IBM
There are newer employer reviews for IBM

See Most Recent

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