IBM - Downhill descent past several years. | Glassdoor
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"Downhill descent past several years."

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Technical Support Engineer in Research Triangle Park, NC
Current Employee - Technical Support Engineer in Research Triangle Park, NC
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I have been working at IBM full-time (More than 10 years)

Pros

Worker-bees and low-level managers are overall good people. Most willing to help each other.
Work-life balance and work-from-home is dependent on the department and your job role.

Cons

Personal growth is very slow. Benefits are now industry average. Company not investing in employees (like it use to) as technology rapidly changes. Your on your own to keep up. Compensation has drastically dwindle every since Roadmap 2015 announcement. Many U.S. jobs quietly sent overseas. Not a place to work if your hardware based.
Most technical support folks work well over 40hrs per week including on-call duty after hours.

Advice to Management

In past 10 years, IBM senior mgmt continues to find ways to take from employees. Pension program gone, employee stock program discount reduced from 15% to 5%, cash balance plan is making 1% past several years, 401k matching funds now being withheld until year-end . Those with salary increases are getting ~2%, if any occur at all. Bonus plan reduced to "1" rated performers only. Newest twist is furloughs. Overall leadership not portraying a strong business direction. Continual new buzzwords with no real bite in market place. Cloud Analytics Mobility Social and Security is spoken non-stop but understanding of what cloud is by average employee is a lost concept.

Other Employee Reviews for IBM

  1. "Great out of college"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at IBM full-time

    Pros

    IBM is really easy to work at for a new college grad. They don't stress your hours and utlization is only counted by the end of the year

    Cons

    There is little room for bonuses or upward movement. The size of the company makes it difficult to feel special


  2. "Great brand, excellent people, but what is leadership doing?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Partner Global Business Services in New York, NY
    Current Employee - Associate Partner Global Business Services in New York, NY
    Doesn't Recommend
    Neutral Outlook

    I have been working at IBM full-time (More than a year)

    Pros

    In my experience people are genuinely nice, and pleasant to work with. The organization still has a culture of management, which on the whole is good. Compared with some of the big partnerships IBM competes against you are spared a lot of the drama. The brand recognition is great in the market place. No one will ever say "IBM who?" Salaries are competitive. Benefits are so-so.

    Cons

    While the people are nice, management has no loyalty towards their employees. They regularly do "Headcount adjustments" - basically firing your colleagues with as little as three days notice and paltry severence pay. The lesson any straight thinking person draws from this is obvious. Utilization targets are draconian. 90% utilization calculated on a 45 hour week - with two weeks of mandatory education per year, and as much as 12 hours of travel a week just to get to the job site. Even in an industry known for long hours this is abusive. Manditory work weekends get announced because "we missed our numbers" - and we are told to make sales and build sales pipeline, while at the same time there is a strangle hold on budget for any marketing activities. This means that marketing activity is not counted towards the utilization number... The intranet is not well designed or maintained so it in not very useful. Too much of the mundane technology you need to deal with is self service and frankly does not work. Tech support is useless and can eat up hours of your life.

    Advice to Management

    Its a truism that 'bean counters' rule. At IBM GBS the main complaint is that you have people making management decisions and policy with aparently no understanding of what activities the numbers are actually attached to. So they do things like save on marketing spend, and then do not have the tools or Intellectual property to be competitive against other consulting shops. They save some dolars on IT technical support in India, and waste hours and days of consultant time They do layoffs, I can only assume because they feel they need to cut costs short term, but at the cost of not being able to sell or staff projects in the following months, and at the cost of morale and employee loyalty. The single minded management to their utilization regime means that people are often forced to do things that viewed objectively make little sense, and all of this is motivated by fear of being laid off. The old IBM may have been paternalistic, but if you talk to old IBMers it was a better place to work. It could be a great place to work instead of just meh, and it could deliver much greater value to its clients and better performance in the market place. I have real ambivaelence about reccommending IBM as a place to work... Day to day work environment is good because of the colleagues. Upper management, policies, direction leave me cold.

There are newer employer reviews for IBM
There are newer employer reviews for IBM

See Most Recent

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