ICON - If your a monitor RUN and run fast to another company | Glassdoor
There are newer employer reviews for ICON
There are newer employer reviews for ICON

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Helpful (7)

"If your a monitor RUN and run fast to another company"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Senior CRA
Current Employee - Senior CRA
Doesn't Recommend
Neutral Outlook

I have been working at ICON full-time (Less than a year)

Pros

They pay you a very high salary.

Cons

Very disorganized. The marjority of the management is very new and their training is terrible. My manager has not been able to answer a single question (including helping me with my timesheet) unless consulting her manager first.
The trials are a mess. Icon seems to put profitability first (instead of quality). Almost all of the CRAs I have interacted with are planning on quiting at their one year anniversary (so they don't have to pay the bonus back). The new CRA bonus program is a sham, they will not pay it even if things are out of your control (your report is signed off one day late because of the CTM).
The training is awful so if you are new to the industry or the job then you are going to learn the hard way.

Advice to Management

Better communication on the company goals (not one person has been able to tell me the company philosophy).
Better job training for CRAs, CRA Managers, and CTMs (this should include more time on Icon systems).
Update the travel policy (it is the worst in the industry)
Stop having us mail in paper receipts for reimbursements. Decrease the time it takes to be reimbursed (a month is way to long).
Work-Life Balance is important-adding in some work-life benifits will help moral.
You should know that almost everyone I speak with says they are unhappy and are currently looking for a new job.

Other Employee Reviews for ICON

  1. "Heavy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    Pros

    Good middle managers
    Independent working environmnet

    Cons

    Lot of heavy Manual labor
    Low pay


  2. Helpful (1)

    "Good company and People, low salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager
    Current Employee - Project Manager
    Recommends
    Positive Outlook

    I have been working at ICON full-time

    Pros

    New group; alliance partners with big pharma
    Training and support now established
    Easy enough for experienced PM/CTM
    Work from home; great IT and equipment provided for home office

    Cons

    low salary due to early developement focus (early phase/FIH)
    Some times work long hours to meet deadlines; par for the course
    Some clients/sponsor difficult to work with; not much support there even in the worst circumstances
    No Study Start Up group - CTM/PM fins for themselves; not very good resource or data base for site selection activities
    Lack of communication between departments leads to not knowing who is suppose do what sometimes

There are newer employer reviews for ICON
There are newer employer reviews for ICON

See Most Recent

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