IDEXX Laboratories - Huge Disappointment | Glassdoor
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There are newer employer reviews for IDEXX Laboratories

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Helpful (12)

"Huge Disappointment"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Former Manager in Grafton, MA
Former Employee - Former Manager in Grafton, MA
Doesn't Recommend
Negative Outlook
No opinion of CEO

I worked at IDEXX Laboratories full-time (More than 5 years)

Pros

Decent money if you negotiate right, benefits, stock options

Cons

Incredibly disorganized, lower employees are all treated like dirt, HR is inept and incompetent.

I worked with this company as a technician and supervisor in several of their locations for years only to leave in disgust. I was tired of having to hire people at insulting wages while employees that had an "in" with management got paid ridiculous amounts of money. I didn't like forcing my employees to work six or seven days a week because we weren't allowed to hire an appropriate level of staffing and then hear about increased overtime wages and not meeting TAT at my monthly business review meetings. And I REALLY didn't like HR doing a piss-poor job of investigating any and all personnel conflicts until their own jobs were threatened.

Each reference laboratory has its own set of rules and guidelines. Some labs (usually the smaller ones under the radar) have decent managers and supervisors and are pretty nice to work at. Some of the larger labs use employees until they're completely burned out, and then discard them. And God help you if you work in the Memphis lab. I mean, seriously, God help you.

Upper management (GM and directors) have no clue who you are, but that doesn't stop them from coming by once every couple of years to stay in nice hotels, eat out and gamble every night, and drive expensive rental cars while simultaneously telling you they can't afford a new hematocrit centrifuge. All employee parties and events were cancelled many years ago out of budget restrictions and travel was also restricted a couple years back (sometimes they'll let you have a holiday potluck). They tell you in one breath that they can't afford any of these things, and then force you to sit through staff meetings where they pat themselves on the back for having a record year for profit.

Don't even get me started on LEAN. Useless, money and time wasting program with zero follow through.

If you are a doctor, have a decent title in Westbrook, or work as an upper manager you are treated extremely well, but if you're a regular working joe you are treated like absolute garbage - which is why half the reviews are great on here and the rest are awful. IDEXX has this fantasy that they treat their employees decently, but that's because anyone who complains is labelled as a negative troublemaker and denied advancement opportunities and promotions. Unless you are full of sunshine and rainbows, for the love of god don't open your mouth if you want to keep working here.

Upper level managers and directors will often be found on their computers chatting, leaving early, coming in late, taking hour or so long lunches. Bottom level employees can be found working 12 hour shifts, not taking lunch or even bathroom breaks, and getting berated for missing TAT or getting too much OT. "We work hard so you don't have to" should be IDEXX's slogan.

They offer just enough money above what other companies offer just to entice people in the door and then keep them at that wage for years. I have been forced to give employees literally 2 cent raises. A "good" raise is probably around 30 cents for most technicians. This is why you see reviews stating people get hired in making more than people who have been there for years.

I wouldn't recommend working here if you have an active family life. It is VERY frowned upon to take time off or leave early for family functions, and they will NOT pay you your sick time for any reason other than you being sick. If your car won't start, or the lab is open in a snowstorm and you can't make it, if your child is ill or you don't have daycare for the day, you will not get paid for that day. Some labs MAY let you use vacation time if you have any left, but they are within their rights to make you take it unpaid. And they will.

However, if you are a motivated person who seriously wants to dedicate your life to your job and don't care about corporate culture, IDEXX is the place for you. They do offer good benefits and stock options, as well as 401k matching. They are happy to promote you as long as you are fast and efficient to their guidelines and always tell them what they want to hear, and fire who they want you to fire, and hire who they want you to hire, and agree with all of their policies.

Advice to Management

Actually care about your staff and employees, don't just give lip service to this ideal. Completely overhaul and rework your HR department. Have some compassion and listen. And for the love of god, STOP telling us how you can't afford basic things that are necessary to do our job. You are a billion dollar biotech company. Grow up and start acting like it.

Other Employee Reviews for IDEXX Laboratories

  1. Helpful (7)

    "Slow Down and Take Care of Some HR Business!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Facilities in Westbrook, ME
    Current Employee - Facilities in Westbrook, ME
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at IDEXX Laboratories full-time

    Pros

    Stable employment in a State where there are very few opportunities for real careers and earnings.

    Cons

    Eight years ago this place was too good to be true. Over the last three to four years it has taken a turn for the worst. Like many other reviews, most of the departments are run by managers with personal agendas and clearly look at employees as easily replaceable in a downturn economy. The company has tried to offset some of the negative employee issues with a "My Voice" survey given to employees the last two years. What I have seen is a lot of talk about some of the key issues and no tangible movement to resolve any of them.

    In my department, Facilities, the same key issues of trust/respect, accountability and the willingness to speak up were repeat issues. The managers in Facilities are clueless on how to even start to deal with these items. Our department has essentially been leaderless with no clear direction for over three years. Our former Director left about 6 months ago but prior to this he allowed his middle managers to run amok and sending employees off in all directions with no purpose or common goals. We get things done out of necessity but in a manner that is dysfunctional and costly with back stabbing, gossiping and undermining each other the norm. There is a current effort to replace the Director, which most are hoping will get us back on track. Unfortunately there are a few of the dysfunctional middle managers that have applied for this position. If any of them get hired for the position it would be a disaster for our department and the company. We NEED someone to come in and clean house, clean up the lack of accountability, stop middle management personal agendas from guiding us and get everyone in Facilities pointed in the right direction. We are hoping to have this new leadership in place by Q1 (2013). I am optimistic that things will work out. In the meantime I am looking outside of IDEXX for opportunities if the slide continues in our department.

    Advice to Management

    It's too bad that you cannot put yourself in your employee's shoes to see what is really going on at the ground floor. Not sure what you are going to do when the economy does really turn around and you have a mass exodus of employees walking out the door. Now is when you want to fix the problems before things are too late.


  2. Helpful (2)

    "Growth business but professional opportunity limited"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Recruiter in Westbrook, ME
    Former Employee - Senior Recruiter in Westbrook, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at IDEXX Laboratories full-time (More than a year)

    Pros

    Growth of stock price and business profitability
    Nice co-workers and good job security

    Cons

    lack of advancement due to shortage of staff to back fill position
    pay was not competitive for the amount of responsibility

    Advice to Management

    Don't oversell the advancement opportunities

There are newer employer reviews for IDEXX Laboratories
There are newer employer reviews for IDEXX Laboratories

See Most Recent

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