IRS - It's an experience | Glassdoor
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There are newer employer reviews for IRS

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Helpful (2)

"It's an experience"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Call Center Contact Representative in Indianapolis, IN
Current Employee - Call Center Contact Representative in Indianapolis, IN
Doesn't Recommend
Neutral Outlook
Approves of CEO

I have been working at IRS full-time

Pros

* Good Benefits
* Good Pay
* No weekends
* Holiday Pay
*Understand tax laws and how government works

Cons

Usual call center environment your micromanaged down to how long your in the restroom. Your calls are reviewed by supervisors an managers some who have no clue how to even do your job. Your pretty much chained to your desk rules change daily & some of the training instructors need to be removed from their trainer position because reading verbatim from the training manual is not an effective teaching method. No opportunity for growth because promotion is more on a buddy system with upper management. Would only recommend job if some one wants to learn more about the tax law, looks good on your resume or if you thrive in a call center environment.

Advice to Management

Give employees more time to review new tax laws an changes also let employees do their job an cut down on the micromanagement because there are a lot of great employees that leave because they feel trapped and are tired of being treated like a child needing constant supervision. Cut out the buddy system of promotion an make sure that the people who review others job are able to do it themselves successfully.

Other Employee Reviews for IRS

  1. "Not bad, not great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Data Transcriber in Atlanta, GA
    Current Contractor - Data Transcriber in Atlanta, GA
    No opinion of CEO

    I have been working at IRS as a contractor (Less than a year)

    Pros

    The IRS pays well during tax season and offers copious amounts of overtime for those that want it. If you like getting to work and getting your work done without interruption, this is a good place to work.

    Cons

    If you start as seasonal, it's nearly impossible to move to full-time, year-round opportunities. If you are looking for a team environment, this is not it. Work between employees and "teammates" is highly competitive.


  2. "Collections Representative"

    Star Star Star Star Star
    Current Employee - Collection Representative in Holtsville, NY
    Current Employee - Collection Representative in Holtsville, NY

    I have been working at IRS full-time (More than 5 years)

    Pros

    Secure, critical job because you must report to work even if the Government shuts down
    Plenty of overtime due to case backlog
    No dress code
    Alternative Work Schedule gives us one day off a week or every two weeks

    Cons

    Managers often have no education beyond a two- or four-year degree
    Tammany Hall-type environment due to nepotism because entire families work for the IRS

    Advice to Management

    Take Management courses for credit and a college or university. The Front Line Readiness Program is insufficient


There are newer employer reviews for IRS
There are newer employer reviews for IRS

See Most Recent

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