Ideal Software Systems - Lots of Opportunity | Glassdoor
There are newer employer reviews for Ideal Software Systems
There are newer employer reviews for Ideal Software Systems

See Most Recent

"Lots of Opportunity"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Recommends
Positive Outlook
Approves of CEO

Pros

Ideal has an interesting, innovative and forward-thinking software product mix in fun industries. There is a lot of opportunity for professional growth, whether you're looking to enter the field or if you have years of experience. Management is family oriented and flexible.

Cons

Mostly the flip-side of the pros: quick time-to-market on new products and initiatives requires a lot of focus. Located in a small city about 1-1/2 hours from nearest major metro area (but with low cost of living) can be a con for some people.

Other Employee Reviews for Ideal Software Systems

  1. "OK Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer in Meridian, MS
    Former Employee - Programmer in Meridian, MS
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Ideal Software Systems full-time (More than a year)

    Pros

    Challenging and fast paced work environment. Customer driven and focused on developing good software for multiple industries

    Cons

    Glass ceilings can be hard to break through. Corporate financial struggles impacted employees heavily


  2. Helpful (1)

    "Good Potential, but Bad Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Tech in Meridian, MS
    Former Employee - Support Tech in Meridian, MS
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Ideal Software Systems full-time (More than 3 years)

    Pros

    You will be forced to learn many principles as they relate to IT, electronics, databases and programming, which will be really good experience for other career opportunities outside of Ideal.

    There are plenty of opportunities to travel.

    Cons

    Management kills the job. You are handed a laundry list of tasks to complete each day, then assigned elsewhere throughout the day to work, causing those tasks to go uncompleted. At the end of the day, you are interrogated as to why the tasks did not get complete.

    No promotional opportunities. The company would rather hire outside experience than promote from in-house, however you may be required to take on the additional responsibilities of a position until it is filled, despite being told you are unqualified for the position in question.

    Tier system based on likeness, not on experience, knowledge or ability. The support department is largely based on a 3-tier system, in which you are placed based on how well the management likes you and what you are willing to do in excess of your actual job, rather than your ability to solve difficult problems, experience or seniority. There are indeed cases where a Tier 1 tech is handed an issue by a Tier 3 because they simply do not know the answer and are too green.

    Petty call outs during meetings about your future. When you have a meeting about your future with the company, expect a public shaming over something that you did not actually do before the meeting. Despite the accusation being false, you do not get an apology and everyone sees the event. In the meeting, expect that to be brought up as a reason why you are not "committed to the company".

    If you do anything at all outside the company, your loyalty to the company will be called into question.

    You are denied handbook-mandated holidays and vacation time for no reason except "we need coverage", yet you spend the entire holiday without any calls at all.

    Despite volunteering for every possible trip to save customers and solve complex issues on-site, your loyalty to the company is called into question repeatedly. There is no such thing as "building rapport" with Ideal.

    If you turn down a task or duty, or if you ask for any kind of promotion or benefit to accompany the newly-given responsibility, you are told that you simply need to "take one for the team".

    When out on the road for weeks at a time, you could be asked to take the "on call" shift as well, then interrogated why you don't answer the phone despite being on-site at a customer location.

    You are routinely called out in public channels in the inter-company chat system for things that you had no part in doing. Additionally, you could be handed tasks with no detail, and when you complete the task to the best of your ability and provide a working solution, your competence is publicly called into question. It is not beyond the management to completely misunderstand a task, hand it off to you, then say you "have a hard time understanding" when it is not completed how they think it should be, despite their idea being nonviable and wrong.

    If you work any shift outside of the regular 8-5 shift, you must log every action you take in a log. This is required to be updated frequently, and if for some reason management things you are taking too long on a task, they will send you messages at any time of the day and expect a response. There is no excuse for downtime on these shifts and you are expected to multitask as much as possible so every minute of your shift is accounted for.

    Finally, the software continually has bugs that affect customers nationwide, however management tends to focus on silly one-off incidents rather than ensuring the software releases (which happen once per week) are solid and have been thoroughly tested.

    Advice to Management

    Step back with the corporate policies and restructure support. Focus more time on team building and less time ranking employees based on likeness. Define clear promotional paths, and set clear guidelines as to how an employee can get from point A to point B. Consider hiring from in-house regardless of certifications, and if you are going to require experienced employees qualified of completing the tasks of a job to get a certification, front the cost of training and the successful exam. If you determine an employee is not qualified for a position, don't force that position upon him/her anyway, and don't force him/her to train the person you get as a replacement. Finally, promote a professional environment and refrain from demeaning employees in public. Focus on employee development and use the actions in regular reviews to coach and help the employee progress.

There are newer employer reviews for Ideal Software Systems
There are newer employer reviews for Ideal Software Systems

See Most Recent

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