InComm - Super groups of very skilled tech staff, extremely sensitive platform | Glassdoor
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There are newer employer reviews for InComm

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Helpful (3)

"Super groups of very skilled tech staff, extremely sensitive platform"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Atlanta, GA
Former Employee - Anonymous Employee in Atlanta, GA
Doesn't Recommend
Positive Outlook
No opinion of CEO

I worked at InComm full-time (More than a year)

Pros

Great co-workers!
Very skilled and highly trained support and build staff.
Conveniently located downtown near Centennial Olympic Park, Peachtree Center, World of Coca-Cola, etc.
Better than average compensation

Cons

Nature of the gift card business puts highest load times on starting on Black Friday all the way through New Years. All systems support is in the office for shift work during that time.
Brief production outages have huge impacts and full business awareness.
Lack of communication between business units leads to everyone having to scramble to meet an unmovable implementation date.

Advice to Management

Refine the project management organization to properly integrate all business units to ensure that hardware procurement and provisioning occurs at the start of the project not a week before implementation.

Other Employee Reviews for InComm

  1. Helpful (1)

    "So much potential but wrong management style"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - N/A in Atlanta, GA
    Current Employee - N/A in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at InComm full-time (Less than a year)

    Pros

    Pay is above industry standard for some dept.
    Gift/Prepaid industry is booming.
    Location is great, right of Williams St near 85/75 connenctors
    Love the cafe

    Cons

    Managed based on fear which results in employees fearful to reach out beyond their typical job functions.
    Basically, everyone works in a box because they are afraid to lend a hand.
    As noted by others, no training.
    No structure to process/procedure, everyone "wings it".
    They have a few tenured employees who know the ends and outs but they are too busy to help.
    It would be great idea to start pushing a funnel of suites/products instead of a bunch of custom.
    They need to back off sales momentarily so that the systems/IT can catch up.

    Advice to Management

    Stop leading by fear. Change the culture by evaluating and terminating Directors/Managers based on employee feedback because they know who needs to stay and who needs to go. Stop with the managerial politics and work together.


  2. Helpful (1)

    "Fast Paced Innovative Industry"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Architect in Atlanta, GA
    Current Employee - Software Architect in Atlanta, GA
    Recommends
    Approves of CEO

    Pros

    inComm is the forefront industry for Pre-Pay, Physical Giftcard, Virtual Giftcard, and Bill Pay Solutions. Industry is fast paced and requires critical thinking, management, and technical skills. There is a work hard, play hard mentality. The end result is delivering innovative solutions to Merchants and Service Providers while building professional friendships that are the stuff of being in the trenches.

    Cons

    If the job is tied to network operation, application support or application implementation or management there-of, inComm are not for the faint of heart . The industry is 24x7 and is very tied to the retail industry and there-for the holiday season. Vacation and compensation time is generous.

    Advice to Management

    Continue focus on innovative solutions that drive revenue and providing a good customer experience. If you build it, they will come.

There are newer employer reviews for InComm
There are newer employer reviews for InComm

See Most Recent

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