Inn and Spa at the Loretto - Great work experience, but no support for guest service | Glassdoor
There are newer employer reviews for Inn and Spa at the Loretto
There are newer employer reviews for Inn and Spa at the Loretto

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Helpful (2)

"Great work experience, but no support for guest service"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Front Desk Representative in Santa Fe, NM
Former Employee - Front Desk Representative in Santa Fe, NM
Doesn't Recommend

I worked at Inn and Spa at the Loretto full-time

Pros

Family like work environment and co workers.

Cons

Poor Pay, Over worked and very short staffed. They need to focus more on what guest needs rather than what is good for the company. Invest in upgrading the property. Communication between departments must improve.

Advice to Management

Focus more on the guest aspect of the industry rather than the company's "needs". Implement a better training program for new hires.

Other Employee Reviews for Inn and Spa at the Loretto

  1. "Excellent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - SPA Therapist in Santa Fe, NM
    Former Contractor - SPA Therapist in Santa Fe, NM
    Recommends
    Positive Outlook

    I worked at Inn and Spa at the Loretto as a contractor (More than 5 years)

    Pros

    Beautiful spa setting that is consistently recognized by guests as one of the top in the US.
    Located in the historic district of Santa Fe.
    Management very open to new ideas and implementing them.
    Ongoing staff recognition.
    Lots of long-term employees who welcome new employees with open arms.
    Family atmosphere between employees.
    Free limited parking for employees on site.
    Proactive HR department.
    Caring and encouraging management.

    Cons

    It's a hotel so be ready to work holidays, weekends, evenings or whenever needed.
    Since I worked there I understand a new management company now has taken over the hotel so am not sure how things have changed since.
    Not much room for advancement in the spa.

    Advice to Management

    Continue the employee recognition programs.


  2. Helpful (1)

    "Great salon but a bit slow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Nail Technician in Santa Fe, NM
    Former Employee - Nail Technician in Santa Fe, NM
    Doesn't Recommend
    Neutral Outlook

    Pros

    It's a beautiful environment, the staff is very kind, quality products used.

    Cons

    Work is not always consistent and very much depends on tourists. (It's much more seasonal than other salons.)

There are newer employer reviews for Inn and Spa at the Loretto
There are newer employer reviews for Inn and Spa at the Loretto

See Most Recent

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