Innovative Interfaces, Inc - Employee morale in the toilet, software soon to follow | Glassdoor
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There are newer employer reviews for Innovative Interfaces, Inc

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Helpful (24)

"Employee morale in the toilet, software soon to follow"

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Systems Librarian in Emeryville, CA
Former Employee - Systems Librarian in Emeryville, CA
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at Innovative Interfaces, Inc full-time

Pros

Unlike some software companies, there isn't pressure here to work 60 or 80 hour work weeks.

Cons

This company has bled out too much of its talent (much of that self-inflicted), and may be in serious trouble soon as experienced employees move on to companies who will respect and give them the tools they need to do their jobs rather than grub for money across the globe.

For many of this company's dissatisfied employees, this is not about the pay which, while not stellar, isn't exactly paltry. What has caused so many to jump ship is the fact that this company has let go or lost a large percentage of the people who really knew what they were doing. So many of the company's processes and configuration points aren't written down or documented in any way, so once someone leaves, certain pieces of information can be lost forever. This can make it very difficult for employees to do their jobs, and working at Innovative can be like trying to decipher a foreign language with which you have no way of becoming familiar. It is as if employees are expected to clean up after the uppper management's poor decision to let go or fail to retain valuable, long-kept employees.

And the worst part is that the products have suffered and no one believes in what they're doing under the current management. Teams only attempt to fix something once it has failed, ticket queues become backed up, and things that should take priority are placed on the back burner if there's not clear profit motive for fixing them. This is why, in the halls and break rooms of Innovative, you will often overhear people talking about where else they've applied and when they're having their interviews.

Advice to Management

Focus on making a quality product and give your employees the resources they need to do their jobs. This may require asking essential members of the company who have left (or were foolishly let go) to come back.

Other Employee Reviews for Innovative Interfaces, Inc

  1. Helpful (14)

    "Constant Turnover & loss of the people who built this company has hurt it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Generally the people are friendly and the location is convenient to freeways.

    Cons

    Outsourcing and employee turnover have demoralized the staff. There is a lot of confusion with new managers and constant turnover. Employees are not always informed about what is going on and sometimes treated like second class citizens. The company was taken over by outside investors and it has gotten worse since then.

    Advice to Management

    Try to reduce the confusion in the operations, stabilize the work force and plan out things better.


  2. Helpful (16)

    "new VC leadership has little understanding of the library world"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Innovative Interfaces, Inc full-time

    Pros

    Many of the best perks were dismantled after the buyout, although I would still consider the salary/benefits package to be top tier. In many cases there also seemed to be room for advancement.

    Cons

    mid level management=deer in headlights (many are new or have been re-tasked or re-shuffled in the "business re-alignment"). executive team=completely disconnected. Some rounds of layoffs were probably beneficial (i.e., 'trim the fat'); others, not so much. Outsourcing to India was likely the first in a series of bad moves. They cut too deep and too quickly, without enough understanding of the nature of the library software implementation process. The astonishing volume of projects undertaken by a relative few would be shocking to most customers. Many employees work 13-hr days, weekends, holidays, etc.

    Advice to Management

    General consensus was that the company was ultimately being prepped for re-sale so the business decisions appeared to be entirely revenue-driven rather than customer-centered. Connect more wisely with the library world so that the future owners won't be left holding the bag....

There are newer employer reviews for Innovative Interfaces, Inc
There are newer employer reviews for Innovative Interfaces, Inc

See Most Recent

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