Integra Telecom - Smorgasborg of knowledge needed to do your job | Glassdoor
There are newer employer reviews for Integra Telecom
There are newer employer reviews for Integra Telecom

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"Smorgasborg of knowledge needed to do your job"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Service Assurance Technician in Renton, WA
Former Employee - Service Assurance Technician in Renton, WA
Recommends
Positive Outlook
Approves of CEO

I worked at Integra Telecom full-time (More than 5 years)

Pros

You get to learn alot about many aspects of telecom. It has a family atmosphere. Everyone is willing to share the knowledge, instead of hording it. You are encouraged to excel

Cons

The workload is too high and forces alot of overtime. Upper management seems disconnected with the employees. Politics can cause harm to the average worker.

Advice to Management

Listen to what the workers are complaining about. If there is excessive overtime, hire some more workers. Work won't dry out in repair.

Other Employee Reviews for Integra Telecom

  1. "Great network and customer base, trying to find its way"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Portland, OR
    Current Employee - Sales Manager in Portland, OR
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Integra Telecom full-time (More than 3 years)

    Pros

    Excellent network and product set

    Cons

    Constantly change - busy work within the sales environment

    Advice to Management

    Pick a strategy and stick with it


  2. "Needed: better connection to front-line employees and more honesty to employees and customers."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Repair Manager in Vancouver, WA
    Former Employee - Repair Manager in Vancouver, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Integra Telecom full-time (More than 10 years)

    Pros

    Expanding product line to capture latest technologies. Some departments work well with other departments. There are health club participation and benefits in some locations.

    Cons

    Recent large layoffs reflect constant change of business direction with changing leadership, and a distrust in vision. Junior VPs and Directors disengaged and distracted by rapid technology innovations,and trying to keep up with competitors. This is a worthy goal, but they do so while building silos. Although corp leaderships attempts to communicate results and plans, rank and file see this as a subterfuge while corp plans next reorganization.

    Advice to Management

    Recent events belie Integra's stated philosophy of enhancing the customer experience. downsizing work force and doubling work loads on remaining departments makes for an unhappy workforce and customers who wonder why service is bad. Advice to management: shore up your relationship with manager and below employees, and be more honest with your customers. If you pitch a valued customer experience, then you should provide it. Cutting workforce and doubling workload is providing a negative customer experience.

There are newer employer reviews for Integra Telecom
There are newer employer reviews for Integra Telecom

See Most Recent

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