InterContinental Hotels Group - Employees don't need to be happy, they're getting paid | Glassdoor
There are newer employer reviews for InterContinental Hotels Group
There are newer employer reviews for InterContinental Hotels Group

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Helpful (1)

"Employees don't need to be happy, they're getting paid"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Management
Current Employee - Management
Doesn't Recommend
Negative Outlook

I have been working at InterContinental Hotels Group full-time (More than 3 years)

Pros

Great support from IHG Corporate to help employees, managers, and hotels grow and prosper as guests, the market, and the economy changes. Most mid-level managers are true team players and want each other to succeed. While all owned by the same company, each hotel has their own management team and is allowed to be run with a little a little freedom.

Cons

Management schedule is very difficult to work around a personal life. With little to no flexibility, and mandatory shift coverage it is like being an hourly all over again but at a salaried pay grade. While IHG and mid-level managers want to see the hotels flourish and grow, upper management and ownership refuse to let that happen. They are firm believers that employees don't need to be happy, they are getting paid, and that should be enough. The company offers little growth and would rather hold you back, demote, or terminate you than see you succeed. Employee feedback is often asked for but never acted on or explained as to why suggestions aren't looked into. The facilities team does a phenomenal job of maintaining the properties considering the tools they are given; however, those tools are extremely limited and most often not enough to keep the place looking good.

Advice to Management

Listen to your employees. Create an environment for your employees that is warm and caring. You want your employees to enjoy the place they work in, not despise it. Happy employees mean happy guests which means more money ultimately leading to ownership satisfaction. Get your act together sooner than later, or risk losing your brand's flag.

Other Employee Reviews for InterContinental Hotels Group

  1. "Resort for guests and employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food and Beverage Employee in Wrightsville Beach, NC
    Current Employee - Food and Beverage Employee in Wrightsville Beach, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InterContinental Hotels Group part-time (More than 8 years)

    Pros

    FANTASTIC group of people to work with and for

    Cons

    schedule is never out on time, and often has errors on it, especially with those performing multiple duties on site (bartenders AND servers, for example)

    Advice to Management

    Food and Beverage. more stucture (or enforcement, rather) needs to be in place for HR metrics and emplyee behavior and compliance. Many times, things put in place are counterproductive. Using a Lean systems approach may help.. not to mention, better schedule forcasting...


  2. "Decent company to work for. Nothing special above other brands."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food and Beverage Manager in Milwaukee, WI
    Former Employee - Food and Beverage Manager in Milwaukee, WI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at InterContinental Hotels Group full-time (Less than a year)

    Pros

    Fringe benefits with IHG are spectacular. Being a very worldwide brand, there are IHG brand hotels all over the world.

    Cons

    Ambassadors think they are above the law in every sense of the word. I understand that most "rewards program" members are like that, however IHG members take it to an all new high.


There are newer employer reviews for InterContinental Hotels Group
There are newer employer reviews for InterContinental Hotels Group

See Most Recent

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