Interactyx Review - Customer Success Manager (CSM) Interactyx Employee Review

Nice people to work with

The platform is unstable and hard

The position was 100% remote.

This company creates the worst learning management software ever. It is a Frankenstein's monster of a platform, tenuously stitched together from a variety of different open source (free) pieces of software such as Moodle 1.9 and Logi analytics, none of which were designed to work together. It is absolutely filled with bugs, and the company continues to roll out new versions without fixing the bugs in the old one. As a client services manager, you will be responsible for approximately 20 clients, and your entire day will be spent first responding to angry customer complaints about their LMS not working and their problems not getting fixed, and then writing trouble ticket after trouble ticket for new problems that crop up. The average client will have a dozen errors per month, at least, and their frustration will be taken out on you, as they cannot communicate directly with developers, and management will let you be the lightning rod, so they don't have to deal with the stress. Just before I got there, management asked all staff to work for half pay for three months because they did not have enough income to cover their payroll. The other half of the staff's pay from that period was never reimbursed. You will be occasionally required to work weekends in addition to your 40 hours per week in case client issues arise during non-working hours, but you will not be compensated for it.