Intercity TeleCON - Sales Intercity Technology Employee Review

Nice working environment Supportive and helpful collegues Adhoc perks (free lunch)

High staff turnover New colleagues across many departments meant processes weren't optimised

The people I worked with were genuinely brilliant. Supportive, skilled, and always willing to help, even when the pressure was high. The technical teams in particular take pride in doing things properly and look after clients as best they can. Day-to-day culture at team level is positive and there is real talent across the business.

The biggest challenge is the senior leadership mindset. There is a heavy push towards chasing revenue targets, with the constant drive towards hitting big headline numbers taking priority over sensible solutions, technical strategy or long-term client relationships. This created an atmosphere where sales were pushed to chase figures rather than work collaboratively with delivery or focus on what the client actually needed. It often felt as though quality took a back seat to hitting the next financial milestone, which added unnecessary pressure and frustration for teams trying to maintain standards.