Internap - Internap: good commission potential, IF you can overcome company's challenges | Glassdoor
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Helpful (5)

"Internap: good commission potential, IF you can overcome company's challenges"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Account Executive in Costa Mesa, CA
Former Employee - Account Executive in Costa Mesa, CA
Doesn't Recommend
Approves of CEO

Pros

- Internap has an industry leading product (low latency IP), and a good commission potential for those that can overcome the company's challenges.

Cons

- Internap's innovative low-latency bandwidth product is loosing traction in the market, do to the availability of viable alternative options from competitors (Cisco OER/PFR hardware solution, MZIMIA''s blended IP solution, etc).
- Market pressures (large number of competitors, low barrier to entry into market) have further accelerated Internap's downward spiral. Bandwidth is largely commoditized, and a "race to the bottom" mentality prevails in the industry with regards to pricing levels. As a result, prices (and profits) are rapidly approaching zero.
- Internap has experienced and erosion of their value proposition. Internap fancies itself as the Ferrari of bandwidth, which is a tough pitch when the current economic downturn has left customers with a Honda Accord budget. Even companies who truly do need the best IP performance possible are finding viable options that are less expensive than Internap.
- Aside from Internap's IP product, the company's product portfolio is weak. Managed servers and Content Delivery (CDN) products are far from best of breed. Colo (data center) service offerings are ok, but with only 6 or so company owned colo sites, the footprint is weak.
- The company's strategic shift away from colo resell, and towards sales of company owned colocation assets was much needed to raise company margins. As a practical matter for prospective sales people, this change has an extremely negative impact of saddling all AE's with the same quota, even though many of the sales regions lack colo to sell in their market (note: I can only comment on Internap's policies from when I was there, and it is possible that Internap may have adjusted quota's by regional colo availability since I left). Internap recruiter's may tell prospective hires that this is a non-issue, because AE's can sell colo that exists outside of their market. The reality for most customer's is that they want their production colo facilities near their offices, and HA/DR (backup) sites somewhere else. For AE's working with large enterprise customers who are looking for multiple colo sites, this may not be as much of a problem, just hope that the customer's target locations match up with Internap's modest colo footprint.

Advice to Management

- Continue to drive high performance expectations of AE's. This expectation of sales was always strongly articulated, and it should continue.
- Develop a company culture that demonstrates that Internap values it's employees, instead of constantly telling them (explicitly or implicitly) that they are disposable. This issue makes INAP a seriously tough place to work.
- Sincerest wishes for good luck with the company turn-around.

Other Employee Reviews for Internap

  1. Helpful (6)

    "Dysfunctional. Senior management detached from employees."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Mid sized company in business with stable revenues. Nice offices. Competent middle mananagement. Competitive salaries and benefits. New management an improvement over old management.

    Cons

    No corporate growth in sight. Tremendous employee turnover. No stability. Senior management aloof. Teamwork discouraged. CEO rarely ventures out of office. Big company bureaucracy

    Advice to Management

    Get out of your offices. Work on team work. Stop the blame game. Figure out how to end the incredibly high employee turnover.


  2. "Great place to work if you are looking to get a foot in the door into the IT industry."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Engineer in Atlanta, GA
    Current Employee - Network Engineer in Atlanta, GA
    No opinion of CEO

    Pros

    Great benefits and immersion into the IT world. Great Job if you a quick learner and can pick up concepts quickly.

    Cons

    Shift work. Can't really join any social clubs that meet on a regular schedule, as there is not much warning for when your shift will change. Usually 2 weeks max if its a morning<>evening schedule change. They do give you further warning if its a day or evening <> night change. Internap tends to be a department blame game between all sectors in Internap. Tools are not up to par with business needs to support the customer base, and management has been promising to get the tools needed for years, citing budget issues as the main cause for not having these tools available.

    Advice to Management

    Listen more to customer feedback. Upper management needs to listen more to the parties that interface directly with customer and know their needs best rather than making blind decisions that hurt the company image, financially and everyone that works there emotionally.

There are newer employer reviews for Internap
There are newer employer reviews for Internap

See Most Recent

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