Intersections - Not all bad depending on your team, pay isn't great but there are a ton of better jobs in the area | Glassdoor
There are newer employer reviews for Intersections
There are newer employer reviews for Intersections

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"Not all bad depending on your team, pay isn't great but there are a ton of better jobs in the area"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Call Center Quality in Chantilly, VA
Former Employee - Call Center Quality in Chantilly, VA
Doesn't Recommend
No opinion of CEO

Pros

I enjoyed working at Intersections primarily because of the team I worked with. The company as a whole was not that bad but the call center was a whole different story. My last year there, they purchased an adjoining building and moved the entire company aside from the call center there - everyone called it the Taj Mahal and most call center employees were discouraged from going there -

Cons

Bad communication from Senior Management - very ego driven leadership. There were also many changes constantly which made many people uncomfortable, personally, it wasn't a problem for me but some had a hard time with it. There was also (again, I only speak about the call center) a feeling of low moral and very bad job insecurity - everyone started referring to Fridays as 'Firedays' because of the turnover.

Advice to Management

Step in to the call center every now and then to give some face time to the grunts - it would probably go a long way to acknowledge your front line is doing a good job!

Other Employee Reviews for Intersections

  1. "Fast Paced, Hectic, exciting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Intersections full-time (More than 5 years)

    Pros

    New technology for identity theft prevention.

    Cons

    Constant change in directions makes it hard to focus on one project and take it to completion.

    Advice to Management

    Scrap outdated back end technology and spend money to re-design from scratch.


  2. "You are on your own: sink or swim."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The compensation package is OK.

    Cons

    Rampant favoritism, witness many ethnic jokes/slurs among staff and management. even though workforce is very diverse. Very little communication between management and workers despite many meetings. Huge learning curve, similarly tasked departments feuding, very little patience or training from management. Secretive, distrustful culture; contractors treated as pariahs

    Advice to Management

    Communicate to the plebians!

There are newer employer reviews for Intersections
There are newer employer reviews for Intersections

See Most Recent

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