Interstate Hotels & Resorts - Depends on the Hotel Property | Glassdoor
There are newer employer reviews for Interstate Hotels & Resorts
There are newer employer reviews for Interstate Hotels & Resorts

See Most Recent

"Depends on the Hotel Property"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in New York, NY
Current Employee - Anonymous Employee in New York, NY
Doesn't Recommend

I have been working at Interstate Hotels & Resorts full-time (More than a year)

Pros

Interstate's the largest third party management company in the country so it's very established. There're over 300 hotels in its portfolio within the US so there's plenty of places to move around to within the company if you're willing to relocate (the fastest way to climb up the ladder). Interstate is constantly growing and acquiring new properties so the portfolio's always expanding. Most of the upper management (Executive Committee) are very caring, good people willing to teach and guide you. However, this really varies on which property you're at.

Cons

Takes a long time to get promoted no matter how recognized you are and how hard you work. There's no bonus system in place for anyone that's below an Assistant Director level so there's no incentive to work hard and do well. The pay and benefits are not that great, especially compared to the hotel brand companies (ie. Starwood, Four Seasons, etc.) A huge portion of their close to 400 hotel portfolio are small select-service hotels in the middle of nowhere. From personal experience, I've worked with some extremely horrible EC level people. They broke industry principles, lacked managerial skills, and were extremely condescending employees and other department heads. Everyone knew this and even corporate stepped in to send an HR manager and Senior VP to assess the situation but nothing was done. Needless to say, I'm not very motivated to stay with the company anymore after all this.

Advice to Management

Focus more on management training program and developing younger talent. When there's an issue that's constantly being flagged at a property, deal with it. Don't just send in HR to talk to the employees on their feelings. If nothing is done, employees only suffer more.

Other Employee Reviews for Interstate Hotels & Resorts

  1. "Basically the most corrupt company ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Assistant Manager in Fort Lauderdale, FL
    Former Employee - Front Desk Assistant Manager in Fort Lauderdale, FL
    Doesn't Recommend
    No opinion of CEO

    Pros

    They'll give you a paycheck every pay period. Honestly that's about it. There's nothing great or outstanding about this company. They are average at best as it goes in the hospitality world.

    Cons

    They have no idea how to run hotels. Beware if they take over a hotel you currently work at. They'll come in, fire everyone who doesn't need to work for the management company and outsource services for Valet, Bell Services, and Housekeeping. This will lead to less personal guest contact, diminished service, more guest complaints, and overall more headaches for every employee. I

    If they don't like you but cannot just come in and fire you because you make too much money and don't want to pay unemployment, they will do everything in their power to get you fired. I worked at a hotel they took over for 2 years before being taken over and I had never been written up once for any reason. Within 1 month of them taken over I was written up 3 times and put on my final warning. Stupid things like not putting my initials on a reservation, and not taking a credit card from a guest who we had a direct bill with. Then when they had no more to write me up about, they accused me of being on drugs while at work...in the lobby bar....in public...in front of guests. The most unprofessional display I've ever seen. If that wasn't enough, I was injured at work, refused an ambulance, but one was called anyway by upper management. I was told at the time I was covered by workman's compensation...$2100 in medical bills later they said they wouldn't cover it. Took me 10 months in court to get a settlement out of their insurance company.

    Stay away at all costs.

    Advice to Management

    Get on the floor and see what really goes on. Don't take the word of a compulsive liar about happenings.


  2. Helpful (1)

    "Hard work will be noticed and rewarded - you can advance your career if flexible and patient."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Banquets in Lancaster, PA
    Current Employee - Banquets in Lancaster, PA
    Recommends
    Approves of CEO

    Pros

    Better pay for entry level positions as compared to competitors.
    GM and most Executive Committee Memebers are available.
    Most department heads are willing to encourage cross department cooperation to ensure guest satisfaction and ease of job completion.
    Brand new facility and equipment! This is such a pleasure!
    Strict Time and Attendance Policy - be sure to understand this before you start working!

    Cons

    At our property - most entry level positions start as on-call. This, in my experience speaking to others about where I work, is a drawback. When I am asked about benefits, like health insurance and vacation, I have to say I don't know - because many long term employees are still on-call after a year or more of almost fulltime or even overtime hours.
    Strict Time and Attendance Policy - be sure to understand this before you start working!

    Advice to Management

    Establish a path of employment for the on-call employees so that they can get benefits. The on-call status, is often recogonized, by the employees, as cost savings tool. But it also clearly sends a message that the employee is not valued enough to invest in their lives by offering benefits (Health Insurance, Vacation, Sick)

There are newer employer reviews for Interstate Hotels & Resorts
There are newer employer reviews for Interstate Hotels & Resorts

See Most Recent

Work at Interstate Hotels & Resorts? Share Your Experiences

Interstate Hotels & Resorts
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or