Intuit - Change is good, except when... | Glassdoor
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Helpful (10)

"Change is good, except when..."

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  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Group Marketing Manager in Mountain View, CA
Former Employee - Group Marketing Manager in Mountain View, CA
Approves of CEO

Pros

For the most part, REALLY smart people. A CEO who "gets" strategy and is open to other people's opinions. A strong focus on customers added to the strengths resulting from a data-driven culture (at least through 2008) made it a place where you could be proud of the work you did.

Cons

In 2008, Intuit acquired a small unprofitable company whose CEO happened to be the golden child of Intuit's Chairman. While this acquisition only affected the Mountain View headquarters (Intuit's Small Business Division), it had a dramatic impact on the culture. The environment rapidly shifted from a focus on rational and data-driven decision making to an environment where self-serving opinions, politics and strong-arming of employees became the norm. This shift is mainly attributable to that small company's CEO being "integrated" into Intuit's ranks despite his open contempt for Intuit's ways.

Intuit's culture needed to change. But changing a culture to adapt to a new reality doesn't mean you need to violate the company's core values such as "it's the people", "integrity without compromise" or "think smart, move fast." Unfortunately, these values are now being trampled on a daily basis.

Today, a much larger number of employees is looking to leave. Screaming in meetings is apparently no longer frowned upon and employees driven to tears is becoming habitual.

Advice to Management

Dare to call out people who are not living Intuit's values -- unless your intent is in fact to trample them, which I doubt.
Continue your journey of change -- but not at the expense of what made Intuit the successful and growing company it had become over the past 20+ years.
Be strong. Do not let politics and personal agendas change the course of the company. Nobody will win in the end.

Other Employee Reviews for Intuit

  1. "Good at execution, has issues with hearing and incorporating differing points of view."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Development Leader in Mountain View, CA
    Former Employee - Product Development Leader in Mountain View, CA
    No opinion of CEO

    Pros

    The company has a true focus on employees that runs from leadership to the front lines. Resources for personal growth are rich. Compensation is good and benefits are excellent. There are some great products and the chance to work on them is rewarding.

    Cons

    Focus comes at the expense of not hearing all points of view. The company can execute well in a slowly changing environment, but lacks the will and the culture to adapt to the big changes that face the software industry today.

    Advice to Management

    Have the courage to let new ideas flourish. Don't bet the farm on large homogenized platform solutions.


  2. "Intuit is a great place to work, with big challenges ahead"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Menlo Park, CA
    Current Employee - Anonymous Employee in Menlo Park, CA
    Recommends
    Approves of CEO

    Pros

    employees are treated wtih the utmost respect, management listens to all of their concerns (probably too much so, to be honest)

    Cons

    Management team is relatively non-technical, tends to apply generic business approach to problems that should be solved in a specific, software-related way; in order to maintain growth rates in coming years, we will have to get pretty far out of our comfort zone

    Advice to Management

    The things that got us to greatness in the first twenty-five years are not the same things that will get us there in the next 25 years. Innovation is not something you talk about, it's something that happens.


There are newer employer reviews for Intuit
There are newer employer reviews for Intuit

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