Intuit - Great Company but things can be better | Glassdoor
There are newer employer reviews for Intuit
There are newer employer reviews for Intuit

See Most Recent

"Great Company but things can be better"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - QBO Representative in Fredericksburg, VA
Former Employee - QBO Representative in Fredericksburg, VA
Recommends
Approves of CEO

I worked at Intuit full-time (Less than a year)

Pros

Campus is loaded with things to make it easy for you to enjoy your day....Gym on site, Lunch room and other things as well.

Cons

Bonus structure.....The bonus is based on the reply of customers surveys in which the rep has no control over. Meaning....If the system is down and a customer is calling in for assistance with Quick Books, And the problem isn't solved by the end of the call The customer would normally give a bad survey on a 0-10 scale and if its anything lower than an 8 it hurts your overall bonus.

Advice to Management

Rethink the bonus structure because it isn't fair to the staff to take money out of the pockets of the reps when they have no control of the system.

Other Employee Reviews for Intuit

  1. Helpful (4)

    "Can be a good place to get some learning for a couple of years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Intuit full-time

    Pros

    Great campus
    Great benefits
    Higher than average compensation for the area
    Lots of great people at the individual contributor level

    Cons

    Slow to no advancement at higher levels. They hire most VP's and Directors from outside.
    Work life balance skews towards work.
    Direction from upper management is not clear and focused. i.e. 40 things are a priority.
    Yearly layoffs
    Growth is slowing
    Moving work offshore

    Advice to Management

    Spend more effort on substance and less effort on spin.
    Make the effort to really know and understand the organization 1 and 2 levels below you versus relying on superficial assessments by others.


  2. Helpful (1)

    "Open and dynamic environment, encourages creativity and individuality."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Representative in Tucson, AZ
    Current Employee - Customer Support Representative in Tucson, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intuit full-time (More than 5 years)

    Pros

    Good benefits, family environment, lack of micro management and needless bureaucracy. Your opinion is always valued. There is an emphasis on having fun and colleagues supporting eachother.

    Cons

    Lack of job security, not great at sticking to what works or learning from mistakes. A little haphazard at times and change, which is a constant feature, could often be handled better.

    Advice to Management

    Consult employees more before making changes that affect those employees.

There are newer employer reviews for Intuit
There are newer employer reviews for Intuit

See Most Recent

Work at Intuit? Share Your Experiences

Intuit
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or