Intuit - Managers are great communicators, not very good executors | Glassdoor

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There are newer employer reviews for Intuit

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"Managers are great communicators, not very good executors"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Reno, NV
Former Employee - Customer Service Representative in Reno, NV
Doesn't Recommend
No opinion of CEO

Pros

Intuit has excellent benefits. They pay at or above market for similar work other places. They have a well-organized training department to ensure employees are skilled on their products. Very flexible hours for employees with special requirements.

Cons

I worked as a customer service rep that was going through a management transition. One of the manager was extremely high maintenance and drove away some experienced employees by being aggressive and extremely discourteous. This manager was seen as a key person in the transition, so was protected from any repercussions from his actions. The morale of my department was shattered. Upper management knew of the problems but refused to remedy them.

Advice to Management

My department manager seemed paralyzed by the dramatics occurring in his department. He tried to be open and frank about the problems but failed to move to address any of them. Eventually the problem manager left the company, and only then did the department manager take steps to try to recover the morale of the team.

Other Employee Reviews for Intuit

  1. "Love it"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Product Development in Mountain View, CA
    Current Employee - Director of Product Development in Mountain View, CA
    Recommends
    Approves of CEO

    Pros

    great culture, smart people, fun customer space

    Cons

    too big & political, slow

    Advice to Management

    just ship stuff...stop the internal debate society


  2. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Trainer in Reno, NV
    Former Employee - Trainer in Reno, NV
    Recommends
    Approves of CEO

    Pros

    Intuit offers great benefits and perks, such as 3 weeks vacation time after 1 year, great Health Insurance options, subsidized vending, gym stipend if your location doesn't have one on site, Internet stipend, etc. In addition, the work is challenging and exciting as one is always pressed to think of better ways or to be more customer focused. Fellow employees are bright, motivated and respectful co-workers. I no longer work there, yet almost once a month I start a sentence off "Well, at Intuit we..." as example of the way a world-class organization operates.

    Cons

    Turnover is low, so there are not a lot of career advancement opportunities unless one is willing to move.

    Advice to Management

    Offer more areas for development so that even if there is no room for advancement currently, it is easier to move laterally to build new skills.

There are newer employer reviews for Intuit
There are newer employer reviews for Intuit

See Most Recent

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