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Ipsos

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Ipsos

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  1. 1.0
    Current Contractor, more than 8 years

    Independent Editor Declines Perfectly Performed Shops Which Results in Non-Payment

    Mar 26, 2023 - Mystery Shopper in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The IPSOS independent editors, who edit the shops, sometimes clueless and it looks like they are having the cognitive problems. They simply can misinterpret the guidelines or do not remember it. I am struggling with one such editor currently., other editors are good. The Independent Editor Michael Davis has declined a few of my shops after completly misinterpreting the performed mystery shops guidelines. As a result I did not get paid for the perfectly performed assignments. Sometime ago, he was asking me to upload the phone company bill despite according the guidelines the shopper had to impersonate the company's customer and could not have the real bill. Another time he declined a shop, claiming that the company was not listed online as the functioning company and I should not visit it. When I provided him a screen shot showing that the company was listed on Mapquest, he changed the subject and started talking about its hours of operation that were not listed. He is confusing everything, logic is missing. The shop still was not paid. Recently Michael Davis declined another my perfectly performed shop because I gave a tip $2 after making a required purchade in a restaurant below $10, as the guidelines requested. If an editor cannot comprehend or remember the simple guidelines, if he cannot be logical and analyze information, there always will be mess. It is bad and sad. IPSOS should look for professional people, I believe.

    Cons

    Everything could get messy with an Independent Editor, who does not read, does not understand or does not remember the guidelines. He can decline your shop and all your time and good work would be wasted, you won't get paid.

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  1. 5.0
    Former Employee

    Good

    May 22, 2023 - Software Engineer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work life balance, trust, teamwork

    Cons

    pay at low, grow slow

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  2. 2.0
    Former Employee

    Frustration over everything

    May 22, 2023 - Qualitative Researcher 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Qualitative team is genuinely pleasant to work with. Incredibly smart co-workers with passion for qualitative research. Collaboration between qualitative and other service lines had improved significantly over the years I was at Ipsos.

    Cons

    Qualitative researchers are unable to manage their clients, meaning they have no real ability to control their own workload or income. Standards are different for each client, which causes frustration and confusion. One manager withheld regular pay increases for 2+ years, for no stated reason - personalities drive success more than quality of work. Constant churn of cheaper labor to displace longer-tenured workforce. Good work often goes unrewarded. Pay rates are by project, rather than salaried, which (a) leads to large discrepancies in pay month-to-month, and (b) leads to jealousy and competition among the qualitative researchers, rather than cooperation. Managers are overwhelmed and unable to cultivate talent - they are also paid per project, so their workload is (understandably) unbearable.

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