Employee Review
- Current Contractor, more than 8 years★★★★★
Independent Editor Declines Perfectly Performed Shops Which Results in Non-Payment
Mar 26, 2023 - Mystery Shopper in New York, NYRecommendCEO ApprovalBusiness OutlookPros
The IPSOS independent editors, who edit the shops, sometimes clueless and it looks like they are having the cognitive problems. They simply can misinterpret the guidelines or do not remember it. I am struggling with one such editor currently., other editors are good. The Independent Editor Michael Davis has declined a few of my shops after completly misinterpreting the performed mystery shops guidelines. As a result I did not get paid for the perfectly performed assignments. Sometime ago, he was asking me to upload the phone company bill despite according the guidelines the shopper had to impersonate the company's customer and could not have the real bill. Another time he declined a shop, claiming that the company was not listed online as the functioning company and I should not visit it. When I provided him a screen shot showing that the company was listed on Mapquest, he changed the subject and started talking about its hours of operation that were not listed. He is confusing everything, logic is missing. The shop still was not paid. Recently Michael Davis declined another my perfectly performed shop because I gave a tip $2 after making a required purchade in a restaurant below $10, as the guidelines requested. If an editor cannot comprehend or remember the simple guidelines, if he cannot be logical and analyze information, there always will be mess. It is bad and sad. IPSOS should look for professional people, I believe.
Cons
Everything could get messy with an Independent Editor, who does not read, does not understand or does not remember the guidelines. He can decline your shop and all your time and good work would be wasted, you won't get paid.
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Other Employee Reviews
- Former Employee★★★★★
Pros
Work life balance, trust, teamwork
Cons
pay at low, grow slow
- Former Employee★★★★★
Frustration over everything
May 22, 2023 - Qualitative ResearcherRecommendCEO ApprovalBusiness OutlookPros
Qualitative team is genuinely pleasant to work with. Incredibly smart co-workers with passion for qualitative research. Collaboration between qualitative and other service lines had improved significantly over the years I was at Ipsos.
Cons
Qualitative researchers are unable to manage their clients, meaning they have no real ability to control their own workload or income. Standards are different for each client, which causes frustration and confusion. One manager withheld regular pay increases for 2+ years, for no stated reason - personalities drive success more than quality of work. Constant churn of cheaper labor to displace longer-tenured workforce. Good work often goes unrewarded. Pay rates are by project, rather than salaried, which (a) leads to large discrepancies in pay month-to-month, and (b) leads to jealousy and competition among the qualitative researchers, rather than cooperation. Managers are overwhelmed and unable to cultivate talent - they are also paid per project, so their workload is (understandably) unbearable.
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