Iron Mountain Inc - Solution Representative | Glassdoor
There are newer employer reviews for Iron Mountain Inc
There are newer employer reviews for Iron Mountain Inc

See Most Recent

Helpful (4)

"Solution Representative"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Representative
Former Employee - Sales Representative
Doesn't Recommend
Neutral Outlook
Approves of CEO

I worked at Iron Mountain Inc full-time (More than 8 years)

Pros

Leader in the industry by number of clients and footprint worldwide. It was a great place to work in the late 90 and early 00.

Cons

Management has for neglected their customer base and has lower the level of service they provide them and the competition has taken some off their largest clients over the last few years.
The incompetent managers instead of being fire are just move around to other divisions. Since they decide to change to a REIT their focus has been increasing revenue at all cost, meaning lowering service while increasing prices.

Advice to Management

Clean house of the dead beat manager and listed to the field people that meet with customers face to face instead of on the phone and remembers that customer needs come FIRST!!!!! A loyal customers is your best return on investment

Other Employee Reviews for Iron Mountain Inc

  1. Helpful (2)

    "Senior Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Minneapolis, MN
    Former Employee - Account Manager in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Iron Mountain Inc full-time (More than 5 years)

    Pros

    THe team I worked with

    Cons

    poor ethics w sales team. Concern for the customer as the Customer Service is poorly trained and HIGH turnover with CS...which results in poor service/satisfaction for customer.


  2. Helpful (1)

    "Review of Inside Sales Solutions Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    solid marketing efforts, high lead volume

    Cons

    not much opportunity, highly overpriced product

    Advice to Management

    Increase commission earning potential and provide more direction

There are newer employer reviews for Iron Mountain Inc
There are newer employer reviews for Iron Mountain Inc

See Most Recent

Work at Iron Mountain Inc? Share Your Experiences

Iron Mountain Inc
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or