Itron - Good exposure to the corporate world for new employees, bad for retention and growth. | Glassdoor

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"Good exposure to the corporate world for new employees, bad for retention and growth."

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Technical Support Analyst
Current Employee - Technical Support Analyst
Doesn't Recommend
No opinion of CEO

Pros

Itron has been around a long time, and has weathered a variety of hardships. The company itself is stable, though job stability can vary between groups. In the IT organization, job stability is fairly solid these days. The company is undoubtedly successful, and many of the groups within Itron function beautifully.

Cons

There is practically no advancement potential within Itron IT. The IT groups went through a reorganization which worked beautifully on paper. In actuality, the organization is in the worst state ever. The bulk of the central IT team is inexperienced, or have mediocre skillsets. Advancement is based on where you work, not what you know, and promotions are inconsistent. A Technical Support Analyst II can easily know substantially more than a Technical Support Analyst III, but the organization will refuse to recognize the superior knowledge, based on where they work. IT project management is a horrible joke. Projects are left unfinished or incomplete, and some systems most companies consider critical, are mismanaged and/or changed yearly (the IT ticketing system, for example).

Advice to Management

You have a couple people in your corporate headquarters that are really good. The rest are mediocre. Start looking outside of the Spokane area for talent, and take a more distributed, silo-style approach to IT. You consistently task under-qualified (and sometimes incompetent) people with critical tasks, then ignore them when they fail miserably, and don't take the necessary steps to fix them. You have, at the time of this writing, IT staff members in locations outside of the Spokane area that are more skilled and competent than almost anyone within your Spokane group. Tasks that take a Spokane employee a month could be finished by a different employee in a day or two.

In a related point, stop under-staffing. You can either hire people that actually know what they're doing (or maybe even use those on your payroll that already do), or you can hire piles of mediocre people. Either way, your workload vs. employee balance is horribly off, and the entire company suffers for it.

Other Employee Reviews for Itron

  1. Helpful (2)

    "great place if you know the right people"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    Pros

    good use of technology, complicated industry with lots of opportunity to apply technology, steady company that is growing through acquisition

    Cons

    your peers can be cut throat, political charged environment, who you know can either help you or hurt you, aggressive deadlines

    Advice to Management

    put in more competent managers for career development, put structure and process to how departments are run with clear boundaries of who is responsible for what but allow better collaboration


  2. "Ambiance"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Ingénieur R&D in Paris (France)
    Current Employee - Ingénieur R&D in Paris (France)

    I have been working at Itron full-time (More than 5 years)

    Pros

    Bon CE, salaire correct, bonne ambiance

    Cons

    Management inefficace, mauvaise communication et des incompréhensions entre les entités.

    Itron Response

    Oct 31, 2017 – Talent Acquisition Manager

    Thank you for your comments, we are glad to hear you are happy with your package and environment.

    We are always open to feedback so that we can continue to grow and make improvements.

There are newer employer reviews for Itron
There are newer employer reviews for Itron

See Most Recent

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