J. C. Penney - I feel cheated. | Glassdoor
There are newer employer reviews for J. C. Penney
There are newer employer reviews for J. C. Penney

See Most Recent

Helpful (2)

"I feel cheated."

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Tukwila, WA
Current Employee - Customer Service Representative in Tukwila, WA
Doesn't Recommend
Disapproves of CEO

Pros

you get 2% discount on a perches. they have a big dinning room. they are inside the mall.

Cons

they will work you to death. if people don't apply for credit card they make it like it is your fault.
they hire you saying you are here as permanent employee, but after big holiday they tell you that they no longer need you and you were hired only for the holiday.. so never leave your permanent job for jc penny. you might find your self in the cold after Christmas day.

Advice to Management

Please don't lie to people just to hire them for seasonal job only. I left my 3 years job to come work for you. and don't lie about employees performance when you don't need them any more.

Other Employee Reviews for J. C. Penney

  1. "Generally Nice Place to Work, Large Room for Improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Barboursville, WV
    Current Employee - Anonymous Employee in Barboursville, WV
    No opinion of CEO

    Pros

    Decent pay rate for part-time associates starting out, at least above minimum wage which is rare lately.

    Good amount of opportunity for advancement.

    Position openings always posted for current employees weeks before being posted publicly, allowing fair game for any current associate to switch departments or get promoted.

    Everyone is crossed trained to do a lot of different things within the store, meaning there is always something different to do so it does not become too repetitive, and also allows for easier cohesion of all the departments to get things done.

    Good discount benefits on store merchandise (25% off) and services ( 20% off).

    Managers are flexible with hours, easy to talk too, and most are generally nice to everyone everyday.

    Great way to enhance customer service/social skills, for you will be surrounded by hundreds of customers a day and will need to help them with any question(s) they may have.

    Cons

    Scheduling is terrible in some aspects, main issue being that you will normally not find out your hours for next week till Friday. As in, here you will never know you work this Sunday till this Friday, so planning anything within your life is difficult and almost impossible unless you have specific days requested off.

    At a corporate level, three positions have recently been terminated within all stores, and condensed down to one new one. This has caused a lot of issues, for now anyone apart of these three former positions are hardly getting any hours, and this condensing of positions took place after holiday season, so it is basically a double whammy on hours being cut store wide. Lucky to even get 4 hours scheduled a week, actually lucky enough to be even be kept.

    You will run into the occasional bad customer, but this is to be expected within any type of retail job.

    There are a lot of people that cut corners on store standards, and sometimes even management asks for it to be done especially on bad days when the store is too trashed and understaffed, though the associates that actually do the job right still get written up for doing poorly for it is team based.

    On some occasions, however, you may be expected to get to much done, in a short amount of time, and without enough help. Once again, you will get written up negatively for this.

    There is hardly any feedback being given to Associates by upper management, both good and bad. Good comments and praise are given by some mangers, but hardly any feedback is ever given on areas that need improvement. Some may think this is a good thing, but honestly it is not for some mangers expect associates to improve without them even knowing what they are doing wrong, even worse so when they are being told to cut corners by other mangers at times.

    Leadership chain is poorly defined, or more so, poorly enforced. You will encounter a lot of instances of being told by one manager to do one thing, then later be told by another to do something else while you are still finishing up the earlier task. The worst is when being told to do one thing by one manager then later on another, but higher up, manager will tell you it is all wrong the way the previous manger was asking you to do it and will then ask you to change it back (Tip: Always check in with the head store manager or assistant store manager before doing anything at all, for their word is absolute).

    Advice to Management

    Continue to improve on providing feedback to your associates, both good and bad. We appreciate the praise when it is deserved, and would like feedback on areas that we need to improve so we can.

    ---

    Please work on communication skills with everyone. It really is not fun to work for hours doing one thing for someone, then being told by someone else it is wrong and have to change it back.

    Also some managers need to understand that is better to allow recovering associates to work in teams and clean up area after area in quick succession, instead of putting one associate in each department to recover. This is because that one associate in each department will not be able to get much done for they will be stuck helping customers. At least within a group, one person can help the customer(s), while the rest quickly work to finish recovering.

    Suggestions:

    1. Bring back afternoon/evening meetings so everyone that just comes in can be brought onto the same page as the morning associates are able to with their daily morning meetings (a quick 10-15 min pull of most associates from the floor for a meeting is better than 4-6 hours of hardly anything getting done due to no one being in sync).

    2. Make sure all the department mangers are at least on the same page, and have some ground rules on what associates they may ask for assistance on projects that need done and which they can not until asking upper management for permission first.

    3. Work in teams. Remember, this is not some kind of reconnaissance mission, teamwork is the key to improve everything within the store.

    Other Suggestions:

    Please try and manage scheduling better, it is understandable not to have an entire month laid out and planned, but at least try and give associates a chance to see their schedule a week in advance instead of 2-3 days.


  2. "Great job for someone starting out in retail, I love the staff most of the time."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - JC Penney Cashier in Waxahachie, TX
    Current Employee - JC Penney Cashier in Waxahachie, TX
    Approves of CEO

    Pros

    They are extremely flexible working with your schedule. The majority of managers are very nice and personable, of course there is always that one person you dont always get along with but everyone else makes up for it. I was surprised to see no cattiness from any of my co-workers since almost everyone is female. They are always doing things for the employees (providing lunch, having contests for prizes, ect.) which is nice. Also you have a chance to earn $2 every time someone signs up for a credit card under your name whether they are approved or not which adds up. They also just switched to a new discount plan which is 25%.

    Cons

    I was really disappointed in the pay. I worked retail for almost 2 years before working here and they started me at only $7.50 and after 3 months was bumped to only $7.75. Mostly everyone without experience starts at minimum wage.

There are newer employer reviews for J. C. Penney
There are newer employer reviews for J. C. Penney

See Most Recent

Work at J. C. Penney? Share Your Experiences

J. C. Penney
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or