J.D. Power - Very disappointing because senior management did not understand the impact of the Internet | Glassdoor
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Helpful (2)

"Very disappointing because senior management did not understand the impact of the Internet"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Westlake Village, Los Angeles, CA
Former Employee - Anonymous Employee in Westlake Village, Los Angeles, CA
Doesn't Recommend
Disapproves of CEO

Pros

Good working level people who try to get . The old cliche: nice people.

Cons

Strategically inept management, no concept of the Internet . Do you believe they are still doing surveys by mail. And worse yet, they are surveys.

Advice to Management

Do what Steve Jobs did: obsolete your biggest products and jump to the next level. You can't defend what you have, you must build what the market wants tomorrow . Dump the lawyer, be a marketer. Buy Insight Express to get into the online space. Other wise, bail out, sell while you have a brand, hollow as it is. Innovate or die !

Other Employee Reviews for J.D. Power

  1. Helpful (2)

    "Billion dollar brand, dollar store product"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Troy, MI
    Current Employee - Anonymous Employee in Troy, MI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at J.D. Power full-time (More than a year)

    Pros

    Good benefits through McGraw Hill
    Fun, generally bright co-workers
    Nice new workspace

    There's a 20 word maximum to meet, there are no additional pros.

    Cons

    Basically same survey/methodology used for all studies from paint to investor satisfaction, which is 25+ pages of questions that are completely irrelevant. Steer clear if you're an experienced professional, you'll be doing the same work that interns do. Data processing, data processing, data processing, and more data processing.Then checking, checking and more checking.

    Massive bureaucracy, but lacking in a clear process. Everything is outsourced. No one is accountable. You are sunk if you get paired up with a boss that doesn't have your back and unless you've been working there at least 5 years your boss doesn't have your back.

    Don't get fooled by the brand. Read some of these reviews and really think about if this is a place you want to work especially if you aren't just straight out of school.

    Advice to Management

    Take an hour and think about a training program and how to improve your tired product. Figure out a way to really meet client's research goals once you get them hooked with syndicated research or eventually you'll be out of clients who are looking for more than a random number to benchmark.

    If you really are only looking for entry-level data monkeys to work in your sweatshop that's all you should hire. That should help you hit this quarter's numbers and they don't know any better.


  2. "It's OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Westlake Village, Los Angeles, CA
    Current Employee - Senior Manager in Westlake Village, Los Angeles, CA
    Disapproves of CEO

    Pros

    Brand reputation, looks good on a resume

    Cons

    Not enough communication from senior leadership

    Advice to Management

    Do a better job of listening to associates at all levels.

There are newer employer reviews for J.D. Power
There are newer employer reviews for J.D. Power

See Most Recent

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