Jack Henry & Associates - Good company with potential to be great. | Glassdoor
There are newer employer reviews for Jack Henry & Associates
There are newer employer reviews for Jack Henry & Associates

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Helpful (5)

"Good company with potential to be great."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Senior Software Engineer
Current Employee - Senior Software Engineer
Doesn't Recommend
Neutral Outlook
Approves of CEO

I have been working at Jack Henry & Associates full-time (More than 8 years)

Pros

1) Fair Salaries, average benefits.
2) Technical Training is available.
3) Some very good managers and many excellent software engineers, testers, and technicians.

Cons

1) Company is very much top down, "policy driven". A ton of time is just wasted trying to keep up with relatively stupid policies and "required" training in things that don't even apply to your parts of the organization. It is more about appearing to do the right thing as opposed to doing the right thing. Although the company has many disparate subsidiaries, they want a one size fits all approach to everything. A lot of policies conflict with the reality of what happens in the field and what we have to do to get the job done. They can't make the perfect policy so to keep the business running (and making money and satisfying our customers) some policies are bent or just ignored.
2) Company has lost some of its cultural roots regarding employees. It used to be that employee satisfaction was more of a concern for top management. Now they will sacrifice employee satisfaction for short term stock price increases.
3) A few very poor General Managers who are non-supportive and unknowledgeable. I think that they keep their jobs because of inertia and the businesses that they manage are just naturally doing good in spite of them.
4) Little bottom up communication, No way to get ideas out and evaluated. Some middle managers just close down all communication. This is almost a cultural thing now. A lot of people have given up trying to get ideas out because they'll be shut down. It only takes one person to kill any idea and there seems to be lot of people who kill ideas.
5) Little or no support for experimentation. This is related to item 4 above. Everything has to be "big" and a "huge revenue generator" right out of the box.

Advice to Management

Look for opportunities to switch up some of the businesses to different General Managers. Even some businesses that look like they are doing good may do better under a different GM. Experiment a little in this area.
Look for opportunities to support the needs of the businesses instead of "forcing" the businesses to always support the myriad policies of top management. There is a real disconnect between the policy driven approach to management and running a creative, agile and responsive organization.
Look for opportunities to show employees that this is really a great place to work. As opposed to the "only" place to work in Monett and Springfield. As opposed to a place to work that has "competitive compensation and benefits". There isn't enough compensation and benefits to differentiate Jack Henry from most other middle of the pack tech companies. Stop believing your own hype.

Other Employee Reviews for Jack Henry & Associates

  1. "Company asks for employee input"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Jack Henry & Associates full-time (More than 10 years)

    Pros

    Annual company survey
    Responsive to employees concerns, requests
    Feel of a small company remains even though JHA has grown into a larger corporation

    Cons

    Struggling to blend various companies bought over time - different cultures, practices not the same in different offices in relation to employee treatment.

    Advice to Management

    Realize there is more work to be done to make this one company in many aspects.


  2. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    jHA is a awesome company to work for with a very deep history and great roots!

    Cons

    Certain departments are not good departments at all. Review department when applying.

There are newer employer reviews for Jack Henry & Associates
There are newer employer reviews for Jack Henry & Associates

See Most Recent

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