Jagex - Great colleagues, lack of experience, no direction | Glassdoor
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Helpful (7)

"Great colleagues, lack of experience, no direction"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Recommends
Positive Outlook

I have been working at Jagex full-time (More than a year)

Pros

Fantastic colleagues and atmosphere
Fair working hours
Good benefits
Slowly getting more experienced developers on-board.
QA and Player Support teams are relatively well-paid.

Cons

Managers and directors largely lack the necessary experience. Projects and teams are largely disconnected and reactionary. A lot of work gets redone.

Communication is a huge problem for many departments, results in wasted time and effort. Visibility for cross-departments and cross-teams is dire. Many developers run around chasing decisions others have made.

Pay is highly variable and rarely based on experience or contribution and effort. Largely underpaid. The company often cites the line that pay is lower as our jobs are safer. Not true, with several projects having been shut down in 2012, people have been made redundant, along with various "dissapearings" which makes us all question our positions.

Although the company is getting more experienced developers, its slowly eroding the work-life balance that once made Jagex a fantastic place to work. Company days out are now limited to just one or two days a year and team events are extremely rare. Starting to become permanent crunch on some teams and we are losing our benefits in the process.

Almost no room to grow or develop your skills. No on-site training offered and internal promotions are extremely rare. Senior positions limited by headcount. Tech is not similar to the rest of the industry so skills are not always transferable to other companies. Pay rises are difficult to achieve. Even just to match inflation.

Positions are often sold with generous financial bonuses. Not as generous for most employees.

Advice to Management

Bring in more experience - at all levels - but don't erode the values that make it a great place to work.
Work to integrate teams and make decisions and communications clearer.
Increased pay doesn't always make happier employees, but it certainly makes employees feel valued when they're asked to give up more than before with no reward.

Other Employee Reviews for Jagex

  1. Helpful (10)

    "shame"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Jagex full-time (More than 3 years)

    Pros

    Within development teams a great team spirit and some very very talented individuals.

    Cambridge is a nice place to live in and arround

    Very impressive QA - with good progression opportunities.

    Staff jollies historically have been impressive, slightly less so recently, but still of a very high standard.

    Recently some good hires to SM/Executive team.

    Cons

    Appalling Senior (executive) management, some highlights include:
    . A mystery american studio that ran for a year, burned through a great deal of capitol and then vanished with out ever contributing to the company, even in the form of a post mortem
    . A very senior member of staff feeling that staff should "be grateful for your jobs, we pay a great wage!" and acted very surprised when several members of Development staff pointed out they worked a second job at a local supermarket, which paid better, to make ends meet
    . A very firmly entrenched culture of head rolling, similar to musical chairs just before various milestones

    Unpaid overtime, while this is not uncommon in the industry that dose not make it ethical or good practice - several members of staff racked up near twice their contracted core hours over a development cycle. Some received a 'flash' bonus that equated to around £1 per hour for the additional work.

    Reward for performance is erratic and frequently boils down to 'attitude' rather than accomplishment.

    Promises with regard to money very rarely materialise into reality

    Lots of flash very little substance

    Disappearances - not uncommon to find a desk cleared in the morning, or after a break, with no explanation or acknowledgement.

    Generally very poor relations between upper management and development teams

    Cambridge is very expensive to live in and around, commute is difficult.

    Advice to Management

    At this point it would take a miracle to restore the trust of a very large segment of your workforce. There is a fundamental lack of trust, to the point at which it cannot begin to heal without a radical, and painful, change in the SM and Executive teams.
    Which is a shame, as your developers still strive to make the company a success - despite the constant downward pull coming from SM and Executive teams.
    Seeing talented work colleagues, who have contributed vastly and practically to the company be removed while the dead weight above remains is painful.
    More so when other very talented and vital members of staff resign and no amount of money, or other inducement will convince them to stay should ring alarm bells.

    As another poster has commented, take a long look and answer honestly - "do I contribute meaningfully to this company?". Let us do our jobs and make Jagex hugely profitable.


  2. Helpful (8)

    "A great buzz for a customer of 10 years, into a depressive career end."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Jagex Player Support in Cambridge, East of England, England (UK)
    Former Employee - Jagex Player Support in Cambridge, East of England, England (UK)
    Doesn't Recommend
    Negative Outlook

    I worked at Jagex full-time (More than a year)

    Pros

    Quarterly 'Jollies' - £30 per head, meal, paint ball etc.
    Positive colleagues.

    Cons

    Terrible Workloads - 10 hours of clicking buttons, and listening to whiny 13 year olds hijacking accounts for 'teh lulz'.

    Poor management with no director or real leadership.

    Constant dismissals - You would notice people disappear and never return, as the company is replacing permanent staff with temps to cover the work loads.. Which you can see above, people are paid LESS now than before.

    10 Hour shifts.

    Advice to Management

    Grow some balls with your company, value the ones whom commit rather than sacking them because of your service levels.

    I wouldn't be surprised if you went under in the next few years, disgusting.


There are newer employer reviews for Jagex
There are newer employer reviews for Jagex

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