Jagex - Great place to work if you're able to adapt quickly | Glassdoor
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Helpful (3)

"Great place to work if you're able to adapt quickly"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Jagex Player Support in Cambridge, East of England, England (UK)
Former Employee - Jagex Player Support in Cambridge, East of England, England (UK)
Recommends
Neutral Outlook

I worked at Jagex full-time (More than a year)

Pros

Good work ethic, generally good direct management, good teams to work with and freedom and flexibility. A much better employer than many others

Cons

Very low probability of moving up the ranks without stabbing others in the back. Very male-oriented, considering there are plenty of female staff

Advice to Management

Look for talent beyond your circle

Other Employee Reviews for Jagex

  1. Helpful (8)

    "Amazing when we started, then it went steadily downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cambridge, East of England, England (UK)
    Former Employee - Anonymous Employee in Cambridge, East of England, England (UK)
    Doesn't Recommend
    Negative Outlook

    I worked at Jagex full-time (More than 3 years)

    Pros

    Great colleagues - the best you could hope for, good food (used to do free daily fruit but they stopped it), free company clothing (occasionally what you ordered), good days out (used to be holidays abroad, fair enough as this would be too costly now)

    Cons

    Inept management with no idea of the gaming industry, seem intent on turning it into a call centre

    Advice to Management

    listen to the longer serving members of staff - they are your customers as well


  2. Helpful (10)

    "shame"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Jagex full-time (More than 3 years)

    Pros

    Within development teams a great team spirit and some very very talented individuals.

    Cambridge is a nice place to live in and arround

    Very impressive QA - with good progression opportunities.

    Staff jollies historically have been impressive, slightly less so recently, but still of a very high standard.

    Recently some good hires to SM/Executive team.

    Cons

    Appalling Senior (executive) management, some highlights include:
    . A mystery american studio that ran for a year, burned through a great deal of capitol and then vanished with out ever contributing to the company, even in the form of a post mortem
    . A very senior member of staff feeling that staff should "be grateful for your jobs, we pay a great wage!" and acted very surprised when several members of Development staff pointed out they worked a second job at a local supermarket, which paid better, to make ends meet
    . A very firmly entrenched culture of head rolling, similar to musical chairs just before various milestones

    Unpaid overtime, while this is not uncommon in the industry that dose not make it ethical or good practice - several members of staff racked up near twice their contracted core hours over a development cycle. Some received a 'flash' bonus that equated to around £1 per hour for the additional work.

    Reward for performance is erratic and frequently boils down to 'attitude' rather than accomplishment.

    Promises with regard to money very rarely materialise into reality

    Lots of flash very little substance

    Disappearances - not uncommon to find a desk cleared in the morning, or after a break, with no explanation or acknowledgement.

    Generally very poor relations between upper management and development teams

    Cambridge is very expensive to live in and around, commute is difficult.

    Advice to Management

    At this point it would take a miracle to restore the trust of a very large segment of your workforce. There is a fundamental lack of trust, to the point at which it cannot begin to heal without a radical, and painful, change in the SM and Executive teams.
    Which is a shame, as your developers still strive to make the company a success - despite the constant downward pull coming from SM and Executive teams.
    Seeing talented work colleagues, who have contributed vastly and practically to the company be removed while the dead weight above remains is painful.
    More so when other very talented and vital members of staff resign and no amount of money, or other inducement will convince them to stay should ring alarm bells.

    As another poster has commented, take a long look and answer honestly - "do I contribute meaningfully to this company?". Let us do our jobs and make Jagex hugely profitable.

There are newer employer reviews for Jagex
There are newer employer reviews for Jagex

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