Jagex - Good Co-Workers Terrible Management | Glassdoor
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Helpful (9)

"Good Co-Workers Terrible Management"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Content Developer in Cambridge, East of England, England (UK)
Current Employee - Content Developer in Cambridge, East of England, England (UK)
Doesn't Recommend
Negative Outlook

I have been working at Jagex full-time (More than a year)

Pros

The people here are friendly.
Work-place Activities 2-4 times a year.
Finally started listening to players.

Cons

People fired without notice, makes me worried of my job
Frustrations while working with playerbase, we want to help but are limited
Senior Management isn't competent for the job.
Mark needs to stop being a two-face to the public eye

Advice to Management

Promote people who actually know what they are talking about to manage
Stop focusing on trying to make new games, it hasn't and won't work.

Other Employee Reviews for Jagex

  1. Helpful (9)

    "Weak leadership, weak future"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Jagex full-time (More than a year)

    Pros

    - Most of the employees are extremely bright and have alot of potential.
    - Cambridge is beautiful
    - It's the game industry!

    Cons

    - Senior leadership is some of the most personality driven in the gaming industry...which is saying alot if you know much about the game industry. This leads to an extraordinary amount of pettiness and factionalism, making at nightmare to get anything done. This leadership is replicated throughout the organization.
    - They add talent directly from school for this reason. If you're an experienced professional, you don't join Jagex, you leave it.
    - One game shop. Jagex has only shipped one profitable game in its history, but it boasts an impressive amount of failures.

    Advice to Management

    My advice would be to the Board, and that would be to seriously consider replacing the senior leadership with better experienced and professional people. Somebody who knows what they're doing could potentially do great things.


  2. Helpful (9)

    "Great people lead by senior managers they can't bring themselves to trust"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, East of England, England (UK)
    Current Employee - Anonymous Employee in Cambridge, East of England, England (UK)
    Doesn't Recommend
    Negative Outlook

    I have been working at Jagex full-time

    Pros

    The people are great, all interesting, capable and all care about the finished product. Lots of them participate in extra-curricular activities and actively seek fresh blood and offer advice to interested parties.

    Nice benefits : gym membership, pension arrangements, healthcare, subsidized canteen, good office building,

    You're working for a company that makes games!

    Despite all the cons below I do believe there are far worse places to work. Colleagues are very supportive when other teams are under unpleasant pressure and go out of their way to help when they can.

    Cons

    Unpaid overtime is expected, this is apparently industry standard but not exactly nice.Recently (last few weeks) shifted to mandatory overtime for several teams. This makes the unpaid aspect to the overtime downright unpleasant.

    Limited promotion prospects; management and exec roles are mostly external hires.

    History of unsuccessful attempts to branch out from the core game, each repeating some trends that could have been addressed, e.g. shifting direction frequently on key mechanics and ignoring early warning signs, such as testers and developers on the project admitting "This game isn't fun" and multiple changes in creative leads for the same product.

    Communication between teams is often lacking, resulting in unnecessary, premature or wasted work.
    Middle Management get panicky near milestones, resulting in sudden micromanagement and slightly raised tempers, but often appear disinterested (late for meetings discussing the project, slow to respond to questions) in the intervening periods.

    No granularity on importance of decisions, every request is "critical" and "top priority" which has to be done "ASAP". Decisions may be later overruled subject to another manager or executive's whim.

    Advice to Management

    Review projects regularly, especially before putting significant investment into them, and be prepared to cut projects that don't look worth it any more.

    Pick some individuals you trust to have a complete and detailed vision for a given product. Back their decisions and make sure they have as much visibility as possible of what is going on in their given product.

    The image you give to your workers is important, they currently seem to think you haven't a clue. Better-informed workers are better able to trust you, know what parts of their work are important and make decisions when unexpected problems arise which fulfil the spirit of the instructions they've been given .

There are newer employer reviews for Jagex
There are newer employer reviews for Jagex

See Most Recent

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