Jenny Craig - Good at first, but went downhill | Glassdoor
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Helpful (6)

"Good at first, but went downhill"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - ≪ Former IT Employee≫ in Carlsbad, CA
Former Employee - ≪ Former IT Employee≫ in Carlsbad, CA
Doesn't Recommend
Negative Outlook
No opinion of CEO

I worked at Jenny Craig full-time (More than 5 years)

Pros

Good people. Good benefits package. Decent severance package.
This was a very good place to work seven years ago, before the Nestle buy-out. (Casual dress was every day, for example.)

Cons

(These comments apply to HQ.) Upper Management seems to be disconnected with employees, and doesn't seem to listen to input, although they say they do. (They removed the employee suggestion boxes years ago.) Current employment instability. Plus, pouring all resources into a software package that hasn't worked right in the 5 years it's been implemented.
They have too many meetings to be able to get any real work done. (They may even have some meetings about whether they are having too many meetings.)
Computer hardware is over 5 years old - too much money spent on bad software, not enough on good hardware.
Laying off employees will not improve the software. (They just had another round of layoffs two days ago.) And laying off the key people for supporting the software certainly won't help, either.

Advice to Management

Scrap the current software package. It will never work the way it was intended, due to the poor way it was originally coded. Put more energy into your people than your software. And listen to them. They know what works and what doesn't.

Other Employee Reviews for Jenny Craig

  1. Helpful (1)

    "Find Employment Elsewhere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - JCC in Orange, CA
    Former Employee - JCC in Orange, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Jenny Craig full-time (More than 3 years)

    Pros

    Working with Jenny Craig Consultants who truly care about their clients. Teaching people the value of a healthy lifestyle. Watching women become empowered as they take control of their health and fitness.

    Cons

    Watching consultants who give so much on a daily basis struggle to make ends meet because of the pay structure. Dealing with management who failsl to market the company properly resulting in very few new clients. Being told to reach out and "Save Starfish" (clients who have not rescheduled), when it clearly about the bottom line and not about the client. Consultants are expected to call clients who haven't been in for years while the company fails to advertise. During these non-client hours consultants are making about $8.25 per hour- less than babysitting money.

    Advice to Management

    If you truly believe "We Save Lives", start with the employees who have been loyal for so many years. Pay your consultants a living wage. Market the company so the public knows Jenny Craig is still in business. Acknowledge the people who have generated revenue for you and let them know where the company is headed. Your employees are afraid that any day they will be given a severance check for 2 weeks pay and told their centre is closing after years of hard work and dedication. Centre employees love what they do but they are not shown any gratitude by management.


  2. Helpful (8)

    "Managers are pretending to play business."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Systems in Carlsbad, CA
    Former Employee - Information Systems in Carlsbad, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Jenny Craig full-time (More than 3 years)

    Pros

    Discounted Jenny meals ($2) if you are in need of losing weight. Also a Nestle store in the Jenny Craig corporate building is nice to buy discounted candy and ice cream.

    Cons

    There has been 4 waves of layoffs in 2012 as the company is hurting in this bad economy. There are many homegrown managers that have been with the company for 10+ years but, don't have a clue what they're doing and pretend like they do. In the last round of layoffs, about 7 managers were demoted which was over due to say the least. There has been an on going conflict between those with the "Ma & Pa Shop" attitude from when Jenny & Sid owned the company and the real corporate managers put in place by Nestle who now owns Jenny Craig. Until the company is ready to be a full blown grown up corporation with real management, there will always be high turn over and employee dissatisfaction there. Management goes in circles not accomplishing much year after year. The company morale is at an all time low and I do not recommend working for this company.

    Advice to Management

    Empower your employees, listen to them as they are in tune with what's happening outside of your 10 meetings a day with other managers, train your employees, hold people accountable for once, mentor and develop the employees who demonstrate growth potential, and stop burying the little issues as they are the ambers to the big fires that you're constantly having to put out. Also learn from Nestle on how to run a company!

There are newer employer reviews for Jenny Craig
There are newer employer reviews for Jenny Craig

See Most Recent

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