JetBlue - Great Customer Service company, but at-will employer status makes company a challenge to work for. | Glassdoor
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There are newer employer reviews for JetBlue

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Helpful (2)

"Great Customer Service company, but at-will employer status makes company a challenge to work for."

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Flight Attendant in Orlando, FL
Current Employee - Flight Attendant in Orlando, FL
No opinion of CEO

Pros

-Great travel perks: crewmembers fly for free - as well their parents, spouse (significant other), and kids.
-Preferential bidding for flight attendant line holders.
-Company is 11 years old and new cities are being added often.
-Great route network.
-Competent business-savvy leadership.
-Great customers.
-Great product.

Cons

-At-will employer in which you can be terminated for any or no reason.
-No union thus no protection in case of merger/acquisition.
-Operation is first...everything else is a distant second.
-Company does not back up their crewmembers during challenging times.
-Expensive medical benefits.
-Crewmembers are often fearful of write-ups for any passenger complaints.
-Imcompetent middle management
-Cronysism is encouranged.
-Leadership's communication towards crewmembers is often patronizing.
-The 5 values (Safety, Caring, Integrity, Fun, and Passion) are selective and don't apply to leadership.
-No accountability by leadership.

Advice to Management

If you take care of your crewmembers, they will take care of the customers; not the other way around.

Other Employee Reviews for JetBlue

  1. Helpful (1)

    "No opinion"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Salt Lake City, UT
    Former Employee - General Manager in Salt Lake City, UT
    No opinion of CEO

    Pros

    Flexible time off, good place to be if you get sick.

    Cons

    Higher management (VP's) is old school and autonomous. Not very good at trickling down top management new ideas to middle management.


  2. "Great Place to Work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern Engineer in Forest Hills, NY
    Former Employee - Intern Engineer in Forest Hills, NY
    Recommends
    Approves of CEO

    Pros

    free standby travel, flextime, casual environment, GREAT PEOPLE

    Cons

    pay is low, work is long and hard, company does not have large budget--project selection becomes challenging

    Advice to Management

    Great company, good direction. Invest in your people, invest in future technology!


There are newer employer reviews for JetBlue
There are newer employer reviews for JetBlue

See Most Recent

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