JetBlue - What goes up must come down | Glassdoor
There are newer employer reviews for JetBlue
There are newer employer reviews for JetBlue

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Helpful (2)

"What goes up must come down"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Ground Operations Crew in Boston, MA
Former Employee - Ground Operations Crew in Boston, MA
No opinion of CEO

Pros

It all started Great! obviously you get flying for free. and being able to work as many hours as you desire. Great co-workers that are on the same level as you. Long breaks in between assignments. breaks were awsome. plenty of access to computers. Huge screen Television. They give you your uniform. They send you to Orlando for 2 weeks just to train. Basically, you could get any days off you wanted. Your schedule is set. it only changes four times a year. During the winter you can work a lot of overtime lines and you can make a lot of cash. Overall, working with this company was great.

Cons

Leadership, Leadership, Leadership. Management was the worst part of the job. They were the most arrogant, Sarcastic, and unsupportive supervisors and managers that I have worked with. They picked favorites. The people who "suck up" or are the "brown nosers" are the ones that got treated with respect. The reason why I was terminated was because of an attendance issue. I was late about 10 times in 10 months for no more than 15 minutes each time. they would never excuse it no matter what the circumstance. I was involved in a car accident on my way to work and they told me " You are responsible to get to work on time." but when somone comes in and says "I'm late because I thought my shift started at a later time" and they would excuse them. it was ridiculous. This was a very rough Landing for me, I never would go back to that company.

Advice to Management

I feel that as a whole company everyone is fairly happy with the way they work. but if you step down from the whole company perspective and zeroed in on each individual region, down to the city, down to the department, and finally down to each individual crew member I am sure you will get a huge variety of reviews. I knew people who loved the company loved getting walked on and disrespected. while others, like me who averaged 65 to 75 hours a week who just kept taking it and taking it, hated the job. I think you need to do a more in depth review of crewmembers before they are considered for leadership positions.

Other Employee Reviews for JetBlue

  1. "Am I going to get called out even though I did not give my name in this survey?"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Airport Operations in Jacksonville, FL
    Current Employee - Airport Operations in Jacksonville, FL
    Doesn't Recommend
    Approves of CEO

    Pros

    I have a great scheudle now and I travel at least a few times a month. I am an people person. I love the interaction that I have with my customers especailly the regular ones. I love meeting customer from places that I have visited, it makes the job even more fun. I have even made a few friends with some of my customers.

    Cons

    Mechanical cancellations and honestly this swaping shift thing. Someone worked a 24 hour period hour shift and they only got paid straight time becasue they picked up shifts for some people. That is just plain wrong. I do understand rules behind it, but there should be some exceptions. This person picks up overtime and other people'sshifts often, but never 24 hours. The people in local leadership here smiled in that crewmember's face and said wow what a great job, but when that person got their paycheck, it said just the opposite.

    Advice to Management

    They already know. It is sad that you have to come to a survey like this when you can not get you own issues resolved with management. I was told to go to my values group to get the crewmember's issue resolved and they took a month to respond to my email. I was so upset, I did not even want to respond back to it.


  2. "JetBlue: Bringing passion back to travel, starting with their crewmembers."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service/Airport Operations in Boston, MA
    Current Employee - Customer Service/Airport Operations in Boston, MA
    Recommends
    Approves of CEO

    Pros

    Being employed by JetBlue gives me an oppurtunity to work for an up and coming company and still have the values of a family owned buisness. It has really opened my doors to meeting many new people and having several resources for other career oppurtunities. I love my job and i love the customer service aspect of it all. Having the chance to make travel a happier and more relaxing task has paid off in the years i have been employed. Over the past decade travel has become stressful, aggrivating, and very inpersonable. I feel JetBlue has changed that by being more in touch with our passengers. The airline industry strives for each passenger to want to get right back on that aircraft when it lands, and here at JetBlue we have certainly achieved that. Every employee feels as if they make a difference in the operation, and truth of the matter is, we do.

    Cons

    There are downsides of working in every field. The major disadvantage we endure here at JetBlue is the unstability of working in the airline industry. Its not a career you can depend on 100% of the time. The constant demand and pressure of getting each flight out on time all while doing so with a smile is sometimes difficult in such a crucial customer service based workplace. Working for an airline, in my opinion, is more difficult than working for a high-end restaurant. Being depended on to satisfy every passenger isn't always easy, especially when you cant control the weather. Traveling isn't always easy, and you have to keep the mindset that not all of these people are traveling for vacation. Several of them have just had a death in the family, or is relocating to a very unfavorable place and they are going to look for a reason to argue. Sensitivity and passion play a very large role in customer service here. Keeping that in mind as well as safely and successfully completing your job is a difficult balance.

    Advice to Management

    Being senior management for such a large company is not simple. As far as the operational needs go i feel they haev a good amount of control and things work very smoothly. What i feel does need a little improvement is the relationship the management has with our crewmembers. Being personable and caring for the needs of not only our work life, but our personal life outside of the workplace is important. If they had closer relationships with the employees i feel it would be easier to go to management with a problem or help with improving our skills. We are not always encouraged to confide in our senior management due to te fear of failure they have instilled in us.


There are newer employer reviews for JetBlue
There are newer employer reviews for JetBlue

See Most Recent

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