Johnson Controls - Temp on Customer Service Side aka JCI Exhile | Glassdoor
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There are newer employer reviews for Johnson Controls

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"Temp on Customer Service Side aka JCI Exhile"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Contractor - National Field Coordinator in Milwaukee, WI
Former Contractor - National Field Coordinator in Milwaukee, WI
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I worked at Johnson Controls as a contractor (Less than a year)

Pros

Select few excellent managers who are in it for the right reasons
Paycheck
Large Company with a Perceived Opportunity for Promotion if your number is called (but don't expect it to happen)
Good pay for corporate salaried employees comparably speaking

Cons

Worked hard and performed well only to get thrown under the bus by bad management looking for an excuse to thin out employees
Life/Work balance
Temp to Not-Hired
Vision Lacks Focus for Employee Growth and Promotion on Merit
Uninspired Employee-Management Rating Efforts

Advice to Management

There are some great and not-so-great people working within this organization. Recognize who's who and who holds people back based on their own perceptions. Burnout was a major issue in the CSS department, especially with management who were either overworked or non-capable. Don't bring in so many temporary employees and offer up empty promises to all. The dollar drives the company, indeed, but don't forget the employees who give the effort to make the company should be rewarded and recognized. Knock down the dead ends and repave the roads for internal success based on qualifications and skills not the seniority and status quos.

Other Employee Reviews for Johnson Controls

  1. "Solid company, but Corporate policies and procedures make it hard to operate."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Operations Agent in Dallas, TX
    Current Employee - Service Operations Agent in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Johnson Controls full-time (More than 5 years)

    Pros

    Solid benefit package, good salaries

    Cons

    Corporate micro-manages everything and workloads are overwhelming. Everyone is trying to figure out how to fit 16 hours of work into an 8 hour day, every single day.

    Advice to Management

    Expand the workforce and lighten the workload amongst your employees. Staff is spread too thin.


  2. "Must be flexible for constant change"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Operations Agent in Portland, OR
    Former Employee - Service Operations Agent in Portland, OR
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Johnson Controls full-time (More than 5 years)

    Pros

    Excellent opportunity to learn how to run a service business.

    Cons

    The changes being made are not changes that are beneficial to the customer. Processes that work in larger metropolitan areas do not work in small town America.

    Advice to Management

    Make changes based on the customer's perspective.

There are newer employer reviews for Johnson Controls
There are newer employer reviews for Johnson Controls

See Most Recent

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