Kaiser Permanente - Foucused on member/patient satisfacton | Glassdoor
There are newer employer reviews for Kaiser Permanente
There are newer employer reviews for Kaiser Permanente

See Most Recent

Helpful (1)

"Foucused on member/patient satisfacton"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Registered Nurse in Portland, OR
Current Employee - Registered Nurse in Portland, OR
Recommends
Positive Outlook
No opinion of CEO

I have been working at Kaiser Permanente part-time (More than 5 years)

Pros

Safe environment to practice. Employee voice/concerns/opions heard. committed to quality improvemnt.

Cons

increased workloard r/t epic. IT and healthcare providers not always on same page.

Advice to Management

Keep listentening to employees and with joing goal of working towards patient/membership satisfacion.

Other Employee Reviews for Kaiser Permanente

  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive in Oakland, CA
    Current Employee - Executive in Oakland, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Kaiser Permanente full-time (More than 5 years)

    Pros

    Health care focus - focus on charity and mission rather than stock price as a non profit. Transforming health care. Many different places to work. Many gret people to get to know personally and professionally.

    Cons

    As a non profit salaries are not always competitive to public for profit companies. No equity.

    Advice to Management

    Understand what someone can contribute based upon fact rather than assumption.


  2. Helpful (2)

    "Decent pay, good benefits."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Membership Services in Portland, OR
    Former Employee - Membership Services in Portland, OR
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Kaiser Permanente full-time (More than a year)

    Pros

    It's a large organization, so there are many opportunities for advancement. I worked in membership service which is essentially a customer service call center. If you don't mind call center work, membership services is an ok place to work.

    Cons

    At one time it was a great place to work, but changes in management have turned it into a typical call center, more concerned with meeting call volume numbers, than meeting the needs of the customer. The pay is pretty good, but not great, and they will only consider your last ten years of work experience, anything prior to that is not considered at all, as if it never happened.

    Advice to Management

    Get membership service back to a true customer service organization and provide the best possible service to the members and internal customer. End the micro management, treat employees like professionals, and use quality management to improve service, not as a disciplinary tool.

There are newer employer reviews for Kaiser Permanente
There are newer employer reviews for Kaiser Permanente

See Most Recent

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