Kaiser Permanente - During my time with Kaiser in Ohio, my experiences were mixed. | Glassdoor
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"During my time with Kaiser in Ohio, my experiences were mixed."

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Relations Specialist in Brooklyn Heights, OH
Former Employee - Customer Relations Specialist in Brooklyn Heights, OH
Recommends
Neutral Outlook
Approves of CEO

I worked at Kaiser Permanente full-time (More than 5 years)

Pros

While no longer in existence in Ohio (as of 2013), Kaiser was a good place to work for someone without a college degree and a little bit of experience. The pay for entry level customer relations was above average and was appropriate based on the work load you encountered.
The coworkers I had were all excellent in one way or another. Each had their own areas of expertise and there was always time to ask for help from someone when you needed it.
Supervisors/Management were always extremely helpful when you had a problem and typically bent over backwards to help you as much as possible.

Cons

One of the biggest problems in my department was the attendance. The department was very small in terms of being a "call center" and on any given day there would be 3-4 call offs, plus 1 or 2 people on vacation.
In addition to those out for vacation or call off, the FMLA provided in this department was atrocious. I understand that FMLA is needed and have no problem with those who utilize it properly. The problem was that there was at least 4+ people out on FMLA everyday. I can not say for certain, but I'm fairly positive there were those abusing FMLA.

Advice to Management

I would certainly have tighter controls on those out on FMLA. There are limitations for that type of leave and people need to be held accountable while utilizing it.
Promote from within for employees who show exceptional ability instead of remaining stagnant with what you already have in place.

Other Employee Reviews for Kaiser Permanente

  1. "It was a learning experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Pasadena, CA
    Former Employee - Supervisor in Pasadena, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kaiser Permanente full-time (More than a year)

    Pros

    Gaining knowledge in their industry

    Cons

    Labor Staff not working to par

    Advice to Management

    assure contract between Kaiser and Union does not have as many loop holds.


  2. Helpful (2)

    "Bitter sweet"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hospice in Los Angeles, CA
    Former Employee - Hospice in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Kaiser Permanente full-time (More than 5 years)

    Pros

    Benefits are great and compensation

    Cons

    Too many managers treatment of employees not satisfactory

    Advice to Management

    Peaceful considerate relations with staff and kaiser policies not effective

There are newer employer reviews for Kaiser Permanente
There are newer employer reviews for Kaiser Permanente

See Most Recent

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