Kaplan University - It has been rewarding and I've had the opportunity to grow. | Glassdoor
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There are newer employer reviews for Kaplan University

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"It has been rewarding and I've had the opportunity to grow."

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Academic Advisor in Chicago, IL
Current Employee - Academic Advisor in Chicago, IL
Recommends
Approves of CEO

Pros

It can be a place of opportunity.

Cons

There is a lot of upper management turnover.

Advice to Management

Consistency in leadership would help motivate employees.

Other Employee Reviews for Kaplan University

  1. Helpful (1)

    "Call center telemarketing"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Admissions Advisor in Fort Lauderdale, FL
    Current Employee - Admissions Advisor in Fort Lauderdale, FL
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great group of co-workers. One giant family. Opportunity to obtain degree at no cost through Kaplan online.

    Cons

    Pays less than competitors. Very slim opportunity for upward mobility. A lot of pressure placed on the number of enrollments needed in a very clearly put "sales environment" without the pay. No bonus or commission but you have expectations that need to be met. Management operates under under a very tight knit good old boys club where corporate politics will play a role on where you end up.

    Advice to Management

    Start by servicing your employees and not trying to control them. Treat your employees, especially in admissions which is your bread and butter, like peers and not children. It is an insult to your sales staff/ "admissions dept" when we are treated as if we don't understand what is going on with the business and the sector as a whole.
    You want to motivate your employees? Motivate with the companies vision and lead this way, not with fear. You are losing the respect of all your employees. The industry may be in a transitional path but change should not equal pain. All the technological have resulted in headaches and a big waste of money. Changes need to be made at the top as this is no longer a fun work environment but more like a battlefield.


  2. "Poorly managed, an emotional roller-coaster of a ride, do research before you take the job!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Admissions Advisor in Orlando, FL
    Current Employee - Admissions Advisor in Orlando, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The medical and dental benefits are pretty good. For the most part, you will work with really nice advisors in the admission department. The majority of the admissions advisors really care for their students and their fellow employees.

    Cons

    The management team is the worse. There is no room for growth at all. The upper management team is always expressing a career progression to new employees, but they hire outside the company for their managers.

     Managers do not show much respect to their employees. I have heard many advisors get talked down too by their managers in front of other employees. It is embarrassing for the employee being "disciplined" and the employees that are in ear shot of the conversation.

    There is inconsistency and ambiguity as to the direction the company is moving towards. It was told to us in December that the company does not know exactly the business plan for the new year. I have never worked for a company before that did not know their business plan for the next year when the new year was less than a month away. But this lack of visions is also evident on a day-to-day basis. One day the company encourages advisors to have interactions with potential students with honesty and sincerity, and the next day the company pressures the advisors to move the students along the enrollment process so the managers monthly numbers are reached-despite what is actually "best for the student."

    HOWEVER, the biggest obstacle when working at Kaplan, as an admission advisor, is to depend on other departments (i.e. academics, office of student management and financial aid) to help the potential student with enrolling into school. This enrollment helps the advisor reach their benchmark standard to sustain their job. But other department employees do not have benchmarks subsequent to their position. These employees in other departments for the most part are inefficient, irresponsible, and are rude to students and the advisors.
    As an admission advisor, you are responsible to keep the company successful and in operations, but other department employees are not bought into the vison.

    Advice to Management

    I have no problem doing my job; I have successfully made may "expectations" for the last four years despite the lack of tools you have provided me. It is sales! I get it! But your competition is keeping you in the dust because your marketing department is not being strategic enough to trump them. Second, if you want the big revenue again, it is necessary to research the top companies within service industries and evaluate how they interact with their customer base. This is the beginning of creating your market brand-how you do business. The next step would be the slogan and the emotional commercials you sometimes have on T.V. Sincerity, integrity and honesty will gain you the longevity that is needed to keep you in the game!

    With regards to management, please teach them to respect the potential customers. In addition, the managers should respect the people they manage and not treat them like dirt or scum. Most of the advisors in Orlando are people that were successful in other industries but had to move to this industry because of the topsy turvy economy. When the economy shifts and begins to experience growth again, advisors will shift into their old industries IF you do not treat them with respect. You will then need to hire, train, and wait until those new employees are experienced to continue meeting company expectations.

    With regards to financial aid, office of student management and academics, there needs to be some training given to those employees to help them understand it is vital to treat people with respect. Customer service responsibilities skill-sets do not exhibit a rude demeanor and an inefficient work ethic. This will cause potential and current students to attend another school. As a result, with a shrinking student body, this will result in layoffs in a magnitude inclusive to all departments. Therefore, the future of Kaplan is not only the responsibility of the admission department but all departments!

     Kaplan, adopt a business plan that you can execute properly.

There are newer employer reviews for Kaplan University
There are newer employer reviews for Kaplan University

See Most Recent

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