Kaplan University - Phoenix admissions is an excellent place to work. | Glassdoor
There are newer employer reviews for Kaplan University
There are newer employer reviews for Kaplan University

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"Phoenix admissions is an excellent place to work."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Admissions Representative in Phoenix, AZ
Current Employee - Admissions Representative in Phoenix, AZ
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at Kaplan University full-time (More than 3 years)

Pros

Clear direction from local management, good team atmosphere and realistic individual goals. Local management is very open and honest about both the process and results of the organization.

Cons

Kaplan is HQ in Florida. The HQ organization is highly fractured, seems to be operating in a panic mode and every policy and every issue seems to require an extended review by the legal department before anything can be done. Senior management is very territorial and risk averse and the net result is that while local management in Phoenix is consistent, open and honest, the level of confusion on virtually everything to do with the state of the business coming from Florida makes it almost impossible to understand where the business is going and what the mode of operations will be at any given time.

Advice to Management

Shoot all the lawyers.

Flatten out the administrative organization in Florida and eliminate useless metrics reporting that serves no one but a bloated administration.

Other Employee Reviews for Kaplan University

  1. Helpful (2)

    "Senior Military Admissions Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Military Advisor in Orlando, FL
    Current Employee - Senior Military Advisor in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Kaplan University full-time (More than a year)

    Pros

    Benefits package from Washington Post was strong compared to most proprietary schools. Has a true pension plan if you can last more than three years. Health insurance is tiered based on your salary. Work life was descent. Nothing from work to bring home. When you are finished for the day, you are finished for the day.

    Cons

    Call center environment/ Online programs are too easy with questionable educational results. Overall atmosphere was high pressure sales to clients and representatives. You live by the time clock as every possible metric is measured, analyzed and used to "train you" Bathroom breaks are timed by Orion. If you are gone to long you will have a conversation with your DOA or ADOA when you return.


  2. "A perfect job for me right now"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Adjunct Professor in Fort Lauderdale, FL
    Current Employee - Adjunct Professor in Fort Lauderdale, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Kaplan University part-time (More than 3 years)

    Pros

    Completely online, never have to leave my home to attend meetings or teach house, no need to commute, arrange childcare, etc. Most of the students are wonderful and very diligent.

    Cons

    The pay for large classes is the same as for much smaller classes. Same pay for 9 students as 30. Some of the students are not prepared.

    Advice to Management

    Change the salary scale to be more fair. Teaching a class with 25+ students is extremely time-consuming and difficult and should be compensated accordingly.

There are newer employer reviews for Kaplan University
There are newer employer reviews for Kaplan University

See Most Recent

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