Kaplan University - Kaplan hasn't been able to adjust to the seismic shift in the industry | Glassdoor
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There are newer employer reviews for Kaplan University

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"Kaplan hasn't been able to adjust to the seismic shift in the industry"

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at Kaplan University full-time (More than 3 years)

Pros

Average wages for the work performed. Typically 40-45 hour work weeks on a M-F schedule, so they aren't driving you toward burnout.

Cons

Morale is low due to the multiple rounds of layoffs. Politics prevent bad projects from being terminated early and retasking people and $$ to better options. A lot of pressure for the sales staff/admissions. One's supervisor has a lot to do with one's success.

Advice to Management

Pick a direction, stick with it and provide the right resources and time to see if things are working. Interdepartment cooperation is poor. Leadership needs to take a more active role in ensuring collaboration happens in a healthy way.

Other Employee Reviews for Kaplan University

  1. "Not a bad place to work as a part-time college student or recent grad."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Admissions Advisor II in Orlando, FL
    Former Employee - Admissions Advisor II in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Kaplan University full-time (More than 3 years)

    Pros

    The pay is pretty lucrative if you're working through your degree while you're employed. They try to show employees their graditude through formal lunch functions that are catered by elite groups.

    Cons

    No potential for upward movement. Pay is stagnent because of the new laws on for profit schools. The industry is dying and probably won't be around long.

    Advice to Management

    Take a look at what it going on and be realistic. Lower your prices to a reasonable cost per credit hour and you will recoup your losses by more student enrollments.


  2. "Terrible job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Admissions Advisor II in Fort Lauderdale, FL
    Former Employee - Admissions Advisor II in Fort Lauderdale, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Kaplan University full-time (More than a year)

    Pros

    Benefits on first day and free tuition. The best decision upper management ever made was firing my former manager in July 2012. He was the worst and most unhelpful manager I have ever encountered, yet had a huge ego. Upper management finally realized to fire him based on performance and that they shouldn't keep him based on where he was from. That same manager didn't even have a degree, yet his admissioins advisors were expected to have at least a bachelors.

    Cons

    Management constantly talks down to their employees and everyone is treated like a number. Job is a very low level inside sales job. You need to hit a certain quota every month which constantly changes and if you don't and your not one of managements favorites your fired. Some people are given good leads and some are assigned poor leads, your success will be determined by how much managers like you. Some admissions advisors job roles were changed back in July to
    just simply answering the phone with no sales goals. They kept the same pay but had job security because how can you screw up answering the phone. Although many of these phone receptionists quit out of boredom. Constant layoffs and a feeling that you could get fired any day.

    Advice to Management

    Treat your employees better and to reward employees based on performance. Promotions should be based on job performance and not what country someone is from.

There are newer employer reviews for Kaplan University
There are newer employer reviews for Kaplan University

See Most Recent

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