Kaplan University - Last Resort Job | Glassdoor
There are newer employer reviews for Kaplan University
There are newer employer reviews for Kaplan University

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Helpful (1)

"Last Resort Job"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Fort Lauderdale, FL
Current Employee - Anonymous Employee in Fort Lauderdale, FL
Doesn't Recommend
Disapproves of CEO

Pros

The best reason to work at Kaplan is the salary range which is fair compared to the national average.

Cons

Kaplan does not have a standard they go by as far as training or changes in the company. They do not listen to or care about employee or student feedback on how to make changes or improvements. Kaplan's only concernis about the bottom dollar and numbers not a positive image with students or faculty.

Advice to Management

My advice to management is to actually listen to and impliment employee and student suggestions. Management need to actually be able to do the jobs of the employees they represent and have an education level that matches the students they are supposed to serve.

Other Employee Reviews for Kaplan University

  1. Helpful (3)

    "Kaplan is claiming to change but hasn't that much."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Admissions Advisor in Fort Lauderdale, FL
    Former Employee - Admissions Advisor in Fort Lauderdale, FL
    Doesn't Recommend
    No opinion of CEO

    Pros

    If you can get employment outside of Admissions, then it should be a great opportunity. If you are able to get employed right now, at least it's a job with better pay than unemployment.

    Cons

    Tremendous amount of micromanagement with you being monitored in all accounts of the job. Calls are closely monitored and if you make mistakes, no second chances are given (hence the revolving door). They have no problems firing employees no matter how long they have worked for the company, even for petty mistakes. Many of the management staff still continue to put high amounts of pressure on the advisors to sell, sell, sell. You are expected to follow a strict schedule that is given to you weekly telling you when to take breaks and lunch.

    Advice to Management

    Break down some of the management levels as their must be at least 6 levels before you reach the CEO in Admissions alone. Take more pressure off the Admissions staff and focus on quality, not quantity.


  2. "This job is not for everyone"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Admissions Advisor in Orlando, FL
    Current Employee - Admissions Advisor in Orlando, FL
    No opinion of CEO

    Pros

    This job is very flexible you work o your own pace unlike other call centers there is no micro management

    Cons

    The compensation plan is not very fair and it is very frustrating to try to enroll people. This job is not for everyone and is very challenging

    Advice to Management

    Management does a good job. There are a lot of changes in the industry so there is a lot of uncertainty

There are newer employer reviews for Kaplan University
There are newer employer reviews for Kaplan University

See Most Recent

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