Kayako - Great intentions, hands on management | Glassdoor
  1. Helpful (2)

    "Great intentions, hands on management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Kayako full-time

    Pros

    The senior team are very hands on - they've got a clear vision for the company which is regularly communicated. Really impressive and important in a remote company. Learning and self-improvement is hugely encouraged, so if you're motivated to do so you'll learn a lot here. The London office is well stocked with treats and beers, and it's a very social atmosphere. Team lunches and team beers are a regular... occurrence and the offices are pleasant. The company is very ambitious and driven and so are the people who work here.

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    Cons

    Perfectionism from the senior team can lead to decisions taking far too long to be made, and a culture of competitiveness can lead to a sense that nothing is ever good enough. Transparency is great but means that too many voices can make it difficult to get a straight answer. There aren't many experienced people in the company, so mentoring has to be sought outside the company or from what you read in... books/online.

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    Advice to Management

    Take a step back sometimes. You don't need to be involved in every decision that is made - trust your team.

    Kayako2017-08-16

Other Employee Reviews

  1. Helpful (3)

    "Extremely challenging startup"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kayako full-time

    Pros

    No bureaucracy. Flat company. Truly challenging tasks.

    Cons

    Still learning and implementing processes

    Advice to Management

    Speed up!

    Kayako2014-09-16
  2. "Was a great place to work"

    StarStarStarStarStar
    Former Employee - Account Executive in London, England
    Neutral Outlook
    No opinion of CEO

    I worked at Kayako full-time for more than a year

    Pros

    Team all helped each other, great perks, lots of flexibility. But it is under new management now, so things have changed drastically

    Cons

    Under new ownership / management, so can't say it's anything like it used to be.

    Advice to Management

    none

    Kayako2019-01-17

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