Kayako - Wonderful people, wonderful company | Glassdoor
  1. "Wonderful people, wonderful company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kayako full-time for more than a year

    Pros

    Great culture with a promising future. Everyone is committed and the environment is extremely collaborative. Really, very few silos. Every team works together and gives their best effort.

    Cons

    Calibre of the team is very high, and could achieve a lot more individually and together if there was more focus and picking fewer things to do at once, but do them well.

    Advice to Management

    Much is made of "mass firings" here by former disgruntled employees. There are no mass firings. You let go of some toxic people and forces in the company who were taking advantage of your good nature. The whole company supported that decision and Kayako has become a leaner, brighter place to work since then. Have confidence in a direction and don't lose your approachability!

    Kayako2017-08-20

Other Employee Reviews

  1. Helpful (3)

    "Extremely challenging startup"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kayako full-time

    Pros

    No bureaucracy. Flat company. Truly challenging tasks.

    Cons

    Still learning and implementing processes

    Advice to Management

    Speed up!

    Kayako2014-09-16
  2. "Was a great place to work"

    StarStarStarStarStar
    Former Employee - Account Executive in London, England
    Neutral Outlook
    No opinion of CEO

    I worked at Kayako full-time for more than a year

    Pros

    Team all helped each other, great perks, lots of flexibility. But it is under new management now, so things have changed drastically

    Cons

    Under new ownership / management, so can't say it's anything like it used to be.

    Advice to Management

    none

    Kayako2019-01-17

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