Kellogg Hotel and Conference Center - Kellogg doesn't understand the role it plays in the larger university environment. | Glassdoor
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There are newer employer reviews for Kellogg Hotel and Conference Center

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"Kellogg doesn't understand the role it plays in the larger university environment."

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Bartender in East Lansing, MI
Former Employee - Bartender in East Lansing, MI

Pros

It was a relatively fun job and I enjoyed my time there, and I got paid incredibly well for my age

Cons

Management doesn't understand hospitality very well. There is extremely poor inter-departmental communication. The Staff doesn't understand the 'big picture' role that the building plays into the larger university environment.

Advice to Management

You never know who could be hanging out in the bar or lobby. Sometimes these are the people cutting extremely substantial gifts to the university and it should be imperative that everyone be treated at an exceptional level of service.

What is more important a $5 beer here or there, a meal comped, or a $250K+ grant for the university? Consider the larger scope of your actions.

Other Employee Reviews for Kellogg Hotel and Conference Center

  1. "I enjoyed meeting such a diverse group of customers, co-workers, and VIP guests."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier/Concierge At the State Room Restaurante in East Lansing, MI
    Current Employee - Cashier/Concierge At the State Room Restaurante in East Lansing, MI

    Pros

    Most if not all staff is entitled to a free meal during the work shift.
    Very clean and professional place to work.
    Michigan State University benefits are great!
    20% gratuity is included on all orders for room service.

    Cons

    Long and unpredictable hours.
    Stressful environment
    Rich up-tight guests are a pain to deal with, and there are a lot of them!
    Poor management choices are effecting work ethic among employees

    Advice to Management

    Take some time and listen to your employee's requests.
    Sending the next week's work schedule to employees two days before the week starts is unacceptable.


  2. "Good Place to Work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Event Planner in East Lansing, MI
    Former Employee - Event Planner in East Lansing, MI
    Recommends

    Pros

    Nice and friendly work environment with services to help employees manage stress.

    Cons

    Surprises and overlapping roles in different department in the hotel

There are newer employer reviews for Kellogg Hotel and Conference Center
There are newer employer reviews for Kellogg Hotel and Conference Center

See Most Recent

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