Kirkland's - Horrible | Glassdoor
There are newer employer reviews for Kirkland's
There are newer employer reviews for Kirkland's

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Helpful (1)

"Horrible"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Associate
Former Employee - Sales Associate

I worked at Kirkland's part-time (More than a year)

Pros

A semi-pro: measly 20% employee discount

Cons

Very few hours. As little as one 5-hour shift per week. Hours were given to the "favorites" (managers friends). VERY physical labor, ie unloading semi-truck filled with merchandise at 4am, no loading dock, actually having to climb up into the truck and manually unload everything. Processing takes forever because the "truck crew" would disappear and hang out with the manager and goof off. Always being sent home early because "it is slow" or they "don;t have hours". CONSTANT floor moves, promotional changes, sign changes, wall hangs etc. Things get rearranged or changed so often that when/if you get to work a full shift, you cannot find anything in the store because it is not in the same place as it was the last time you worked. They let the customer walk all over you. They (management) first tell you only ONE coupon per customer/per day, YET they turn right around and let the customer use as many as they want, making you look like a jerk. If you have a complaint, the manager will not do anything about it. You go up the chain of command to the district manager, she won't do anything about it. You go up further to HR, and they STILL wont do anything. Unprofessional work environment. UNSAFE working conditions. Over-pack stock rooms, flimsy ladders, blocked fire exits, blocked electric panels, crowded sales floor, (aisles are less than 3 feet across, some cases less than 2 feet) CANNOT get anyone to help with heavy moves (furniture) Have to load same heavy furniture into customer vehicles without assistance because the manager cannot leave the store... try having to load a marble/granite topped vanity-sink into a truck without help. (weighs much more than the "45" pounds required to work here) FORCED to take e-mails from customers for every transaction. Get chewed out if you don't collect enough of them. Managers refuse to ring up customers. Even if they are the only ones at the register, they will YELL across the store, even if you are with another customer, for you to ring. Top it off with really crappy pay and NO benefits!

Advice to Management

TRAIN managers better, do not allow them to hire friends. Enforce equality among employees. Enough with the floor moves. Have better equipment: ladders. Have 'surprise" safety inspections. Better pay for all the work we do.

Other Employee Reviews for Kirkland's

  1. "Great place for a bored housewife looking to get a little spending money and discount"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I have been working at Kirkland's (More than a year)

    Pros

    Job is fun, people are great

    Cons

    This job will not help support your family. Kirklands operates under the assumption this is an "extra" job for fun... part time regular associates are looking at 5-10 hour work weeks. Even key holder positions are only 20-30 hours and they are hard to get.

    Advice to Management

    Corporate and home office personal need to work at store level extensively to attain knowledge they need for adequately running this company. Too many directives from above that DO NOT help at store level.


  2. "Great product! Great customers! Very demanding."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Kirkland's has great product.
    It also has a great focus on customer service which makes customers happy to come in to see us.
    The store is always evolving and trying to grow to make the process better.
    Great employee discounts.
    Often there are contests with nice incentives for employees
    There is much opportunity for advancement within the company especially if you are willing to relocate. They like to promote from within.

    Cons

    The constantly changing dynamic can be overwhelming.
    There is a lot of demand on employees physically.

    Advice to Management

    Continue to grow and evolve. Increase the opportunities for development at the store level. Allow more time and better training materials for new employees.

There are newer employer reviews for Kirkland's
There are newer employer reviews for Kirkland's

See Most Recent

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